Multichannel Merchant O+F Advisor Operations & Fulfillment Strategies & Tactics

week of 12/28/2016
5 Ways to Alleviate Frustration after a Tough Customer Interaction
It’s often a challenge to shrug off a difficult customer interaction. We’re all human, after all! To stay efficient and keep quality up, here are 5 tips from the "customer happiness team" at One Click Ventures to help your agents release tension, alleviate frustration and move on after a challenging exchange.…»
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NEW: Operations Summit Tours Announced
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8 Ways to Lessen the Profit Impact of Ecommerce Returns
Ecommerce returns are a fact of life for multichannel merchants, but there are a number of creative ways to reduce their frequency - and the expense hit that goes straight to the bottom line. Here are 8 tips to help you do exactly that.…»
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UPS Releases Holiday Returns and Expected Volumes
UPS is projecting its holiday returns volume as millions of packages make their way back to retailers and manufacturers. See how the major carriers handled the shipping crush, and what FedEx in particular did to keep its seasonal shipping spike low.…»
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5 Tips on Leveraging Your Stores as Distribution Centers

On-Demand Webinar

Watch and learn best practices on how to use your stores for omnichannel strategies such as in-store pickup, ship-from-store and save the sale.

5 Ways A2P SMS Text Messaging is a Game Changer for Multichannel Merchants
When businesses consider which communication channel to use when engaging customers, text messaging (SMS) is at the top of the list. Here are five reasons why SMS text messaging is a great way to engage with your consumers. …»
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An Omnichannel Mixed Bag, Delivered in a Box
As someone who lives, eats, sleeps and often writes about omnichannel, it's always interesting to be a participant in the "anytime, anywhere, anyhow" dynamic. See how Bob's Stores got my experience exactly right, but fell down in terms of fulfillment efficiency.…»
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Multichannel Merchants Source Directory
Contact Cynthia Foristel via email, cforistel@accessintel.com, or phone, (203) 899-8482, to list your company for year round exposure and to discuss listing discounts.
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