Multichannel Merchant Ecommerce and Marketing STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT

week of 12/28/2016
5 Ways to Alleviate Frustration after a Tough Customer Interaction
It’s often a challenge to shrug off a difficult customer interaction. We’re all human, after all! To stay efficient and keep quality up, here are 5 tips from the "customer happiness team" at One Click Ventures to help your agents release tension, alleviate frustration and move on after a challenging exchange.…»
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8 Ways to Lessen the Profit Impact of Ecommerce Returns
Ecommerce returns are a fact of life for multichannel merchants, but there are a number of creative ways to reduce their frequency - and the expense hit that goes straight to the bottom line. Here are 8 tips to help you do exactly that.…»
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UPS Releases Holiday Returns and Expected Volumes
UPS is projecting its holiday returns volume as millions of packages make their way back to retailers and manufacturers. See how the major carriers handled the shipping crush, and what FedEx in particular did to keep its seasonal shipping spike low.…»
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5 Ways A2P SMS Text Messaging is a Game Changer for Multichannel Merchants
When businesses consider which communication channel to use when engaging customers, text messaging (SMS) is at the top of the list. Here are five reasons why SMS text messaging is a great way to engage with your consumers. …»
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An Omnichannel Mixed Bag, Delivered in a Box
As someone who lives, eats, sleeps and writes frequently about omnichannel – the desire of consumers to have a retail genie at hand to grant their every order fulfillment wish – it’s always interesting when I find myself actually participating……»
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Multichannel Merchants Source Directory
Contact Cynthia Foristel via email, cforistel@accessintel.com, or phone, (203) 899-8482, to list your company for year round exposure and to discuss listing discounts.
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