Multichannel Merchant O+F Advisor Operations & Fulfillment Strategies & Tactics

week of 3/29/2017
5 Ways Your DTC Competitors Plan to Beat You This Year
If your fulfillment is unchanged in the past five years, chances are your DTC competitors are changing systems, increasing productivity and lowering costs. Here are 5 ways your competitors are planning to beat you this year. …»
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New Report: Seismic Shopping Shifts Bring Evolution to Fulfillment
Download this report and discover why a shrinking store landscape means great opportunities for omnichannel retailers.
Selecting the Right WMS for Your Current and Future Needs
With an ever-growing list of warehouse management system (WMS) providers, the wide array of choices can seem overwhelming. In this report you will learn which warehouse management system fits your needs the best, identifying and assessing the current state of your warehouse management system and much more. …»
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What Does it Take to Reach Flawless Execution?
Jim "Murph" Murphy, founder and CEO of Afterburner Inc. talks about how he and his team draw on their experience as fighter pilots and Navy SEALS to teach Fortune 500 leaders how to stay aligned in a complex business climate, and identify and eliminate execution gaps. Jim will go in depth on these subjects as a luncheon keynote speaker at Operations Summit 2017 on March 28 in Pittsburgh. …»
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New Report: 7 Ways to Control Parcel Shipping Costs
Download this report and discover ways to keep their parcel shipping costs down, including tips on how to keep your packages from getting overweight.
Lands' End on Being a Customer Experience Leader
What does it take to be a customer experience leader? Kelly Ritchi, SVP of Employee and Customer Services for Lands' End, talks about the iconic brand’s philosophy and approach to customer service, what sets it apart and the business benefits it sees as a result. The company is a finalist in the leadership category for the Excellence in Customer Experience awards from Multichannel Merchant; winners will be announced during a luncheon on March 29 at Operations Summit 2017 in Pittsburgh.…»
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eBags On the Importance of Consistent Brand Communication
Catherine Harrison, director of operations for eBags, talks about her company's approach to keeping its customers in the loop and satisfied. eBags is a finalist in the category of brand communication for the third annual Excellence in Customer Experience Awards, to be presented at a March 29 luncheon ceremony at Operations Summit 2017 in Pittsburgh.…»
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New Report: Ecommerce Returns Help Shape the Customer Experience
Download this new research to learn how improving reverse logistics can have a dramatic impact on labor costs
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