Multichannel Merchant O+F Advisor Operations & Fulfillment Strategies & Tactics

week of 6/28/2017
12 Tips to Reduce Customer Hold Times
Reducing the amount of time your customers stay on hold will not only result in shorter handle times, but it will make them more satisfied and your agents a lot happier. Here are 12 tips to reduce the amount of time your customers wait on hold in your contact center.…»
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New Report: New Technologies to Drive Customer Satisfaction
Download this report for an overview on the investments available to upgrade your end-to-end fulfillment operations.
 
Who Will Project Manage Your System Implementation?
While studies have shown that 50% of all major system implementation projects are not completed on time and within budget, successful project management can reduce issues, open up communication with stakeholders and deliver results. Here are some practical guidelines to help you set up proper project management and avoid costly issues.…»
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How to Prevent Four Common WMS Implementation Mistakes
A WMS implementation can go off the rails for several different reasons, but in most instances it has little to do with the technology and everything to do with how it was implemented. If issues aren’t fixed during set-up, they can lead to costly snafus in the months ahead. Here are the 4 most common WMS implementation missteps and tips on how to avoid them.…»
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New from MCM: Balancing Sustainability and Protection in Ecommerce Packaging
Download to learn the latest developments in protective and “green” packaging, how major brands thread the needle between protection and the environment, how an approach that combines both helps drive customer loyalty and more!
UPS Rolling Out Holiday Peak Season Surge Pricing
UPS announced it will implement peak season surge pricing to offset the cost of a huge spike in its shipping volume during the extreme rush at the end of the year. FedEx has not yet announced a similar move. See what the move means, what industry observers are saying and UPS's rationale.…»
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Alibaba Considering Distribution Center in Detroit
As it looks to entice China’s burgeoning middle class with quality U.S. goods, the Alibaba Group is considering a distribution center in the Detroit area, company officials said at a recent event aimed at adding smaller manufacturers to its online marketplaces.…»
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