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News and Intelligence for the Multichannel Merchant
June 18, 2015
MCM Thursday
Creating a Singular Voice Across All Touchpoints
For shoe and apparel brand Chinese Laundry, it is about having a singular voice across all touchpoints when reaching out to customers as a brand and manufacturer. See what Scott Cohn of vice president of ecommerce for Chinese Laundry had to say in this video. More…
Rue La La Reactivates Dormant Customers
Private sale boutique apparel brand Rue La La embarked on a customer-segmentation project with the goal of reactivating dormant customers. See what they did and how it helped the brand. More…
How SoccerPro Wins Big at Omnichannel
As an omnichannel merchant, SoccerPro needed a solution where all customer touchpoints shared and transferred information. See how the company made this a possibility. More…

Thanks for the Retargeting, Sears!
Data-driven, real-time marketing is a thing of beauty for retailers - but sometimes the technology can be too smart for its own good, as happened to Sears. More…
Personalizing the Customer Experience Across All Touchpoints
Making your customers feel important in all facets of the shopping experience is important. The best way to do that is to personalize the customer experience at every touch point throughout the shopper's journey. Read more in this executive summary from Multichannel Merchant. More…
Job Opportunities

Technical Content Experience Manager
Dell, Inc., Austin, TX

Events Sales Representative - Social & Special Events
Spring Studios, New York, NY

Director of Operations
Nueske's Applewood Smoked Meats, Wittenberg, WI

Director of e-commerce
Sterling Resorts, Tampa, FL

E-Commerce Business Analyst
Accenture, Salt Lake City, UT

eCommerce Consulting Manager+
Accenture, Atlanta, GA

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Managing Your Commerce Business Infrastructure: Reducing the Risk in the Direct-to-Consumer Channel
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