News and Intelligence for the Multichannel Merchant

January 08 , 2014

By Daniela Forte

Amazon had the highest score in mobile customer satisfaction with mobile with a score of 87, according to the The ForeSee Experience Index 2013 U.S. Retail Edition.

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By Chris Vodola

But despite the best efforts of retailers, if Mother Nature throws a wrench in shipping plans there is little that can be done to control the last mile of the online shopping experience. Here are seven tips for customer service teams that need to communicate a delay in shipping to customers.

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By Charles Nicholls

Retailers should not fear the showrooming customer. Shoppers who use mobile devices for showrooming are actually almost twice as likely to purchase from the same retailer in-store or online than buy elsewhere.

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By Paul Becker

With most marketers and merchants having social media objectives, yet not quantifying results, there needs to be a relatively easy way to report on social media marketing. This article will help you identify what social media channels do better than your other marketing channels, quantify, compare performance, and help you determine how to allocate resources.

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By Tim Parry

comScore said that holiday season U.S. retail ecommerce spending from desktop computers for the full November-December 2013 holiday season, showing that $46.5 billion was spent online from desktop devices, an increase of 10% vs. year ago.

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5 Strategies & 15 Best Practices Your Need to Know to Grow Your Revenue

The Five Failure Points of Today's Selling System

20 Ways to Personalize Email and Web Content ot Deliver and Awesome Customer Experience

5 Key Principles That Enhance Customer Engagement

Turn Tire Kickers into Customers (and Other Lead Nurturing Cliche's that Actually Work)

Get Started with Social Relationship Management

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