| MCM THURSDAY
News and Intelligence for the Multichannel Merchant September 25 , 2013 |
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| Lands’ End Makes Online Shopping Seamless for International Customers
By MCM Staff Lands’ End is working with Borderfree to provide an easier and more efficient online shopping experience for its international customers. See Lands' End's plans going forward. |
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| Six Action Items to Improve Customer Experience
By Debra Ellis Customers are more empowered than ever before. They can easily access information to make better buying decisions, shop with companies around the globe, and share their experience with millions. They can do all of this without leaving their easy chair. Here are six ways to improve the customer experience. |
| Harry & David Adds Wine to its Inventory
By Daniela Forte As part of a natural progression, Harry & David expanded its inventory to include wine. See what Harry & David has planned for its new addition. |
| Shaky Consumer Confidence Could Affect Seasonal Hiring
By Erin Lynch Even though merchants are gearing up for the additional hiring of seasonal employees this holiday, a new report has found that “shaky” consumer confidence and an increased in efficiencies in the retail space could prevent seasonal hiring from hitting the great heights it did in 2012. |
| How to Handle Subscription Renewals
By Craig Vodnik With the maturation of SaaS products, digital content paywalls and downloadable software products, there is even more demand for improved multi-period subscription billing. See the different options for subscription renewals. |
| Site Search: If You Build It Correctly, They Will Come
By Erin Lynch Both B2B and B2C merchants are stepping up their site search in an effort to convert browsers into buyers. But if it’s not done right, 73% of consumers will abandon a site out of pure frustration. |
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Advertisement  Don’t miss the live webinar with Ann Taylor, Backcountry.com, and CyberSource on October 2, 2013, learn to work smarter this peak season to manage online fraud, and ways to maximize profitability. Learn more and register today. |
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Advertisement  The Operations Summit is the only event of its kind exclusively about ecommerce and catalog direct-to-customer operations & fulfillment. Hundreds of high level decision makers will be in attendance in Indianapolis for the 2014 Operations Summit. Register early to take advantage of our best price discounts! Click here to discover more! |
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