| MCM TUESDAY
News and Intelligence for the Multichannel Merchant December 24, 2013 |
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| How Amazon Stole Christmas
By Erin Lynch With Christmas right around the corner, shoppers are making a mad dash to ensure all their holiday shopping is complete and shipped before next week. And while ecommerce merchants are pulling out all the stops to try to grab shopper’s attention and dollars, many, if not all, are finding it tough to compete with Amazon. |
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| Jos. A. Bank Rejects Men’s Wearhouse Acquisition Bid
By Erin Lynch In a continuing game of back-and-forth, Jos. A. Bank has rejected the acquisition proposal from Men’s Wearhouse, citing the billion dollar proposal was “significantly undervalued.” |
| Revel Systems iPad POS Unveils Top Industry Predictions for 2014
By Tim Parry This year the retail industry will see major shifts take place, whether it is the convergence of ecommerce with brick-and-mortar retail, the rise of digital currency like PayPal and Bitcoin at the checkout, or the integration of wearable data to help consumers make smarter choices at the checkout. |
| Mobile Website Performance: 6 Tips for the Holidays
By Bharath Gowda Consumers stress over slow-loading mobile commerce sites – 20% of those surveyed prefer being stuck in a traffic jam to waiting for a site to load. So how do retailers ensure optimal mobile website performance during the most wonderful – and busy – time of the year? Here are six tips. |
| These Merchants Have the Best Return Policies
By Tim Parry No matter how much thought goes into a gift, however, sometimes shoppers miss the target — which is why something as dry as a store’s return policy can be the redeeming factor when it comes to unwanted gifts. |
| Cozy Up To Customers with Mobile Analytics
By Len Shneyeder As consumers tap and swipe at the portable screens that command so much of their attention, they leave data fingerprints that reveal their wants and needs. Action analytics helps marketers read these data trails to better understand their customers and, ultimately, give them the best possible mobile experience. |
| Video Puts a Human Face on Customer Service
By Dr. Melody King Many online retailers are discovering the role video can play in enhancing their customer service program, while also helping reduce costs in this area. Here are five ways you can incorporate video into your website to strengthen your customer service, and avoid having small issues flare up into major PR and social media nightmares. |
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