News and Intelligence for the Multichannel Merchant

December 3, 2013

By Tim Parry

U.S. shoppers made Cyber Monday the biggest online shopping day in history, according to respective benchmark reports released this morning by IBM and Adobe. You can find IBM's and Adobe's Cyber Monday breakdowns and tons more news, analysis and interviews from Cyber Monday in Multichannel Merchant's Cyber Monday 2013 archive.

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By Tim Parry

Cyber Monday 2013 has come and gone, and Multichannel Merchant would like to know how you made out. Please take a deep breath and answer our quick, non-invasive, 5-question survey.

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By Tim Parry

Actually, shopping carts for the National Retail Federation's Favorite 50 of 2013 fared pretty well, according to Cyber Monday shopping study conducted by UserTesting.com. Here's the grades its 100 testers gave these 50 ecommerce sites.

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By Tim Parry

Thanksgiving weekend 2013 has come and gone. Here are the Top 10 interesting ecommerce and in-store facts and figures from the holiday weekend.

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By MCM Staff

Survey Analytics and Ipsos Loyalty conducted a mobile consumer shopping survey to capture customer experience in real-time on Black Friday. While survey findings show 64% of respondents were satisfied with their Black Friday shopping experience, too much holiday cheer left an overwhelmed 66% concerned about their safety while shopping for the best deals.

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By MCM Staff

If showrooming was a holiday trend to watch in 2012, then webrooming – wherein consumers do their research online and then head to the store to actually make a purchase – is the one to watch this holiday season. Here's how consumers responded to a pre-Cyber Weekend Harris Poll on the two retail trends.

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By Tim Parry

Despite all the angst and venom consumers spewed towards merchants who chose to open their doors on Thanksgiving night, it appears Thanksgiving Day shopping is here to stay. Here's why.

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Related Whitepapers

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Getting a Handle on Shopping Cart Abandonment

How to Reach Customers Across the Globe 

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