Multichannel Merchant Week In Review The News, Commentary & Events that Shaped Commerce This Week

week of 12/16/2016
Gaining Perspective on Your Operational Performance
Meeting the demands of today’s always-on shopper has never been more challenging. So how can you gain a window into how you're doing compared to others in the industry as you set your investment priorities? Multichannel Merchant's exclusive benchmarking project with F. Curtis Barry & Co. will help you gauge your operational performance across key functional areas.…»
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New Video: Drive Customer Experience to new levels
Tips and strategies to make CX the core of your design to ensure success. Watch here!
Savvy Watch Boosts Holiday Conversions with Personalized Pricing
Savvy Watch, an online seller of timepiece brands, saw a doubling of its average order value over Cyber Weekend with a personalized pricing tool from PriceWaiter. See what other results the company was able to achieve by pushing out custom calls to action that let shoppers name their price.…»
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Hudsons Bay Co. to Expand Robotic Fulfillment to U.S. in 2017
After a successful rollout of robotic fulfillment at its distribution center in Toronto recently, Hudson’s Bay Co. plans to expand the capability to a DC in Pottsville, PA sometime in 2017. See how the technology performed in Toronto, and how the company performed in terms of ecommerce growth during the third quarter.…»
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The Latest Trends in Ecommerce Packaging and Their Impacts
Learn ways that merchants are balancing cost vs. customer experience through innovation and the use of new systems and processes.
Retail Imports Up as Holiday Shopping Continues
Retail imports should be up 3.2% this month vs. 2015, as stores bring in the last of holiday merchandise, according to the monthly global port tracker from the National Retail Federation and Hackett Associates. The numbers come as NRF is forecasting $655.8 billion in holiday sales, a 3.6% increase over last year. The NRF saw the increase as a good sign for both the retail industry and the economy overall heading in the latter part of the holiday rush.…»
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UPS, FedEx Working Hard to Keep Up with Peak Shipping Volume
Given the massive increase in ecommerce orders this holiday season, peak shipping volume has UPS and FedEx scrambling to keep up, as UPS dipped slightly in on-time performance. See what the data showed for both carriers as well as the U.S. Postal Service.…»
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