Multichannel Merchant Week In Review The News, Commentary & Events that Shaped Commerce This Week

week of 12/23/2016
UPS Releases Holiday Returns and Expected Volumes
Retailers are entering the highest return season of 2016, post-Christmas, in a negative position as they prepare for 2017. In addition, all three major carriers have announced post-holiday rate hikes. Find out what it means for consumers, retailers and carriers. …»
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Survey Finds Poor Online Service Impacts Store Sales
How does your web or mobile performance affect your customer's behavior online and offline? A recent survey commissioned by Catchpoint shares the impact that the online customer experience can have on in-store sales. Discover what's driving your customer's behavior and how leaner sites are better.…»
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5 Ways to Reducing Shipping Costs in the New Year
Higher shipping costs not only harm your margins, but they may push away potential customers with a big appetite for online shopping. A bad experience or a high price could send them into the arms of your competitors. So what can you do to prevent this from happening? Here are 5 ways you can rein in high shipping costs.…»
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Union Woes Threaten Amazon Holiday Deliveries
Citing lowered pay, bad working conditions and staffing shortages, Amazon Prime Air pilots are warning Amazon customers to think twice before placing a holiday order. Find out what steps the pilot union and the company are taking to resolve matters.…»
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Holiday Season Shopping Expected to Finish with A Flourish
This season, holiday sales are ending on a high note as consumers make a final push to stuff those stockings both online and offline. Sales across all devices are up. Discover what big retailers are doing for a final push, what items consumers are picking up this season, and where they prefer to shop.…»
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