Multichannel Merchant Week In Review The News, Commentary & Events that Shaped Commerce This Week

week of 2/24/2017
The Value of Leveraging Customer Feedback
Customer feedback is vital in any business or industry and retailers in particular are utilizing it to not only put specific products under a microscope but also to analyze how they’re providing the best experience across all their channels. Here is how to successfully leverage your customer feedback in the contact center. …»
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Walmart Making Great Strides in Ecommerce
Walmart is seeing payoff from its significant investments in ecommerce, growing online sales 29% in the fourth quarter while gross merchandise value (GMV) increased 36.1%. See what plans Walmart has in place to increase its ecommerce footprint. …»
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UPS Tests Drone Delivery in Florida
UPS this week successfully tested a drone delivery to a home in a rural area outside Tampa, FL, launching it from the top of a delivery truck. The drone was from electric truck and drone developer Workhorse Group. See what other drone projects UPS has in the works, how it is working with the FAA and how it sees the future of drone delivery.…»
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Amazon Lowers Free Shipping Threshold to $35
In a quick counter-salvo, Amazon this week announced it was lowering the free shipping threshold for non-Prime members from $49 to $35, a response to Walmart’s move earlier this month. The speed with which Amazon changed its policy is an indication of just how seriously it is taking ecommerce competition from the world’s largest retailer.…»
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JCPenney Closes 140 Stores, Thousands of Jobs Lost
JCPenney joins the long-list of American retailers like Sears, Macy’s, Kohls and several others when it announced that it would be closing 140 stores and providing buyouts for 6,000 of its employees. See what this will mean for the company. …»
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