Multichannel Merchant Week In Review The News, Commentary & Events that Shaped Commerce This Week

week of 3/17/2017
Lands' End on Being a Customer Experience Leader
What does it take to be a customer experience leader? Kelly Ritchi, SVP of Employee and Customer Services for Lands' End, talks about the iconic brand’s philosophy and approach to customer service, what sets it apart, and the business benefits it sees as a result. The company is a finalist in the leadership category for the Excellence in Customer Experience awards from Multichannel Merchant; winners will be announced during a luncheon on March 29 at Operations Summit 2017 in Pittsburgh.…»
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New Report: 7 Ways to Control Parcel Shipping Costs
Download this report and discover ways to keep their parcel shipping costs down, including tips on how to keep your packages from getting overweight.
JackThreads Looking for Buyer After Failed Business Model
Mens online retailer JackThreads is looking for a buyer. The brand, which had been part of the digital media company Thrillist, is in talks to sell after its recent reincarnation failed. See what has caused JackThreads to go down this path and what the future holds for them. …»
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Hudson’s Bay Company in Talks to Buy Neiman Marcus
The ongoing saga of faltering department stores continues, with reports that Canadian-based retail giant, Hudson’s Bay is in talks to acquire struggling high-end retailer Neiman Marcus. See what plans the retail giant has for Neiman Marcus and what it will mean going forward. …»
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PRO Awards: Call for Entries is Now Open
Enter your best promotional marketing campaigns and put your agency or brand in the spotlight. 30 categories include:

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Gander Mountain Files for Chapter 11 Bankruptcy
Gander Mountain announced it would be filing for Chapter 11 bankruptcy. Here is what the the company plans going forward. …»
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Walmart Plans to Acquire ModCloth
Walmart is planning to acquire 15-year-old online vintage-inspired apparel retailer Modcloth. See what plans the big-box retailer has in place for Modcloth and what it means for them. …»
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Contact Cynthia Foristel via email,, or phone, (203) 899-8482, to list your company for year round exposure and to discuss listing discounts.
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