Multichannel Merchant Week In Review The News, Commentary & Events that Shaped Commerce This Week

week of 3/4/2016
Week in Review: Wayfair Just Had the Best. Week. Ever.
Between posting 98% growth in Q4 direct sales, plans for Canadian and European expansion and a new analytics-driven catalog, Wayfair had a pretty good week. The company also announced plans to open its fourth customer service center in Bryan, TX. See what other news and events transpired this week in the world of direct-to-customer retail and ecommerce.…»
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Hayneedle Acquisition an Opportunistic One for
The acquisition of home goods seller Hayneedle by was a matter of right place, right time, not the result of an active pursuit in that category. Find out more about what Hayneedle brings to the table from's perspective, and about Jet's performance and growth seven months after its launch.…»
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Vermont Country Store On Creating Agents as "Shopkeepers"
What does it mean to have CSRs act not just as problem-solvers but as "shopkeepers"of your brand's unique style? Kara Soulia, director of operations, and Melissa Lackney, operations training and development coordinator for Vermont Country Store, explain the concept, and how they train their agents to extend the down-home feel of the company's trademark stores to every channel and interaction, while being alert for "cues and clues" that can lead to cross-selling and upselling opportunities. …»
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Why India is Becoming an App-First Economy
With its economy soaring and marketplaces showing big signs of success, it's clear U.S.-based merchants should revisit the notion of selling cross-border into India. While consumers in the U.S. have finally adopted mobile commerce, consumers in India are making it an app-first economy.…»
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What’s Next for Best Buy After Its Marketplace Shutdown?
With Best Buy shutting down its marketplace for third party sellers, two questions are on everyone’s mind: Where will the electronics and appliances retailer focus next, and was this a smart move? See what one industry expert had to say. …»
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