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O+F Advisor

Operations & Fulfillment Strategies & Tactics

August 20, 2013

O+F Advisor
 
Wrigleyville Sports Seamlessly Connects Front and Back End
Free Shipping Doesn’t Kill the Bottom Line
3 Reasons Why You Need to Get Social in the Contact Center
Fab.com Rolls Out Free Shipping, Free Returns and More
Amazon Opens First Contact Center in Kentucky
Vote for the Best Operations Summit T-Shirt Design

Wrigleyville Sports Seamlessly Connects Front and Back End

By Daniela Forte

 

One of the goals of almost every merchant is to get the front and back end of the business working together seamlessly. The quickest and easiest way to do that, according to Wrigleyville Sports, is to get the entire team on the same page and sharing ideas on shipping, inventory, and ecommerce as a whole. Here's why your front and back-ends need to be on the same page.

FULL ARTICLE

Free Shipping Doesn’t Kill the Bottom Line

By Tim Parry

 

The words "free shipping" may make operations managers cringe, but it doesn't mean it has to kill a merchant's bottom line. Here's what motivates customers of Vermont Teddy Bear and Spreadshirt to pull the trigger on free shipping deals, and why it's okay to have free shipping as a regular, every day option.

FULL ARTICLE

3 Reasons Why You Need to Get Social in the Contact Center

By Erin Lynch

 

With 75% of consumers stating they have posted a negative comment on a social media site after experiencing poor customer experience, it is imperative now more than ever for retailers to get their contact center in sync with social media sites such as Facebook and Twitter.

FULL ARTICLE

Fab.com Rolls Out Free Shipping, Free Returns and More

By Daniela Forte

 

As part of its “Fab Smile Guarantee” initiative, Fab.com announced the implementation of free shipping, free returns and price matching guarantees last week, according to a blog post by founder and CEO Jason Goldberg.

FULL ARTICLE

Amazon Opens First Contact Center in Kentucky

By Erin Lynch

 

Amazon has opened an 80,000 square-foot contact center in Kentucky this month and while the customer service center is the first of its kind there, it joins four other fulfillment centers across the Bluegrass State.

FULL ARTICLE

Vote for the Best Operations Summit T-Shirt Design

By Erin Lynch

 

We are in the midst of designing our new Operations Summit ‬ t-shirt for our 2014 conference! Our offices are buzzing with ideas but decided the ultimate t-shirt design should be chosen by you. Let us know which t-shirt you like best and vote now!

FULL ARTICLE

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