| O+F Advisor
Operations & Fulfillment Strategies & Tactics June 11, 2013 |
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The Contact Center of the FutureBy Erin Lynch
Smartphones, tablets, and social media sites such as Facebook and Twitter not only have transformed the way consumers shop but they have also changed the face of the contact center. It’s no longer a world of customer representatives but now a world of universal agents. |
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Learning to Let Go When OutsourcingBy Curt Barry
More and more companies are looking into using Third Party Fulfillment (3PF) as an option to avoid increases in staff, warehouse size, and technology investments. But for some considering outsourcing, the basic hang-up is giving up control of contact center and fulfillment operations. |
What the Marketplace Fairness Act Means for YouBy Guy Mucklow
For merchants, that fact that MFA would reportedly help state governments collect $11 billion in lost tax revenue is irrelevant; the bigger issue is that the law makes shopping online more expensive for consumers and complex for retailers. |
A Snapshot of Shipping and the Customer ExperienceBy Daniela Forte
How important is shipping to the overall customer experience? According to a recent Exolevel Seamless Retail Study it is very important. Eighty-one percent of respondents said it is important for the retailer to enable them to pick up or arrange for delivery of their purchase. |
Executive Summary: Shipping and DeliveryBy Tim Parry
Merchants are looking for ways to ship product the fastest way possible to satisfy customers, but in the most cost-efficient way possible for themselves.In this executive summary, you will learn: How to renegotiate your current carrier contracts. Why free shipping is now a cost of doing business. Which cost-cutting measurements you can take in your [...] |
Bring Your Contact Center From Smart to GeniusBy Daniela Forte
Going from smart to genius with your contact center is very simple. An intelligent contact center will use customer data to make their brands psychic, according to an article by Teletech. Bringing your contact center from smart to genius cultivates relationships between agents and customers and generates loyalty. |
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