Operations & Fulfillment Strategies & Tactics

June 24, 2013

Is Free Shipping Now Essential for Retailers?

By Erin Lynch

Free shipping was once the goldmine for online retailers and what set you apart from your competitors. But as more and more retailers offer the service, is it now just something the shopper expects?

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Retailers Open Up About the Marketplace Fairness Act

By Daniela Forte

What impact will the pending Marketplace Fairness Act have on direct-to-customer merchants? Though the U.S. Senate approved the Marketplace Fairness Act in April, no two IRCE 2013 attendees interviewed by Multichannel Merchant seemed to have the same opinion about the pending legislation.

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Macy’s to Have 500 Fulfillment Stores by End of 2013

By Erin Lynch

In what Macy’s is calling a continual effort to connect with the ever changing consumer, CEO Terry Lundgren announced plans to see a total of 500 stores double as fulfillment centers by the end of 2013.

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Removing the Barriers of Inconvenience

By Daniela Forte

Avoid being inconvenient, and make great customer service is a priority. Many companies have put barriers in front of customers that result in many customers running away from the company.

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How Well Does Your Order Fulfillment Partner Know Your Customer?

By Daniela Forte

Finding the right order fulfillment partner is important for your business. What is also important is that the order fulfillment partner you are working with knows your brand and your customers in order for the operations side of your business to run smoothly.

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Why Marketing and Fulfillment Must Work Together

By Tim Parry

In this video taken at IRCE 2013, three ecommerce executives talk about why it's important that the marketing and fulfillment teams are on the same page.

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Executive Summary: Shipping and Delivery

By Tim Parry

Merchants are looking for ways to ship product the fastest way possible to satisfy customers, but in the most cost-efficient way possible for themselves.In this executive summary, you will learn: How to renegotiate your current carrier contracts. Why free shipping is now a cost of doing business. Which cost-cutting measurements you can take in your [...]

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