Operations & Fulfillment Strategies & Tactics

April 30, 2013

Shipping and Returns Cause Headaches for Canadian Customers

By Erin Lynch

Free shipping and free returns policies play a major role in the shopping habits of Canadians, according to a Forrester report, even if it means making purchases in the United States in search of the best deal.

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The Pros & Cons of Dropshipping

By Daniela Forte

Shopify.com recently created an infographic that highlights and explains dropshipping. Shopify.com wrote a free beginners guide on how to run a successful dropshipping business as part of their new Ecommerce University. They took parts of the beginner's guide and created this infographic.

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Mixed Reviews on Marketplace Fairness Act

By Daniela Forte

Last week the Senate voted 74 to 20 in favor of proceeding with its debate on the Marketplace Fairness Act and merchants are weighing in on how it would impact their business.

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The Future of the Contact Center

By Erin Lynch

The contact center as we know it will change drastically in the next few years as shoppers become more reliant on email, social media, and mobile but retailers will still need to offer the human touch.

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Storified: Operations Summit 2013

By Tim Parry

Operations Summit 2013, the only conference exclusively about direct-to-customer operations and fulfillment, was held April 23-25 in Columbus, OH. Here are some of the top tips and testimonials from Multichannel Merchant's show.

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