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O+F Advisor

Operations & Fulfillment Strategies & Tactics

May 21, 2013

O+F Advisor
 
Shoppers Prefer Sites with Live Chat
Implementing the Right Shipping Strategy
Getting Social with Customer Service
Choosing the Right Fulfillment Strategy
Neiman Marcus to Close Operations in China

Shoppers Prefer Sites with Live Chat

By Erin Lynch

 

Shoppers want a site to be highly optimized, they want shipping to be fast, and now they want immediate interaction with the contact center. This is why it is more important than ever for your site to offer live chat.

FULL ARTICLE

Implementing the Right Shipping Strategy

By Daniela Forte

 

Are you charging your customers too much for shipping or not enough or is free shipping right for you? These are the questions being asked by merchants, according to an article on Forbes.com.

FULL ARTICLE

Getting Social with Customer Service

By Erin Lynch

 

As ecommerce sellers begin to embrace social media as a way to engage with customers, many are finding it to be a perfect opportunity to also use it as a customer service tool, also known as eServices.

FULL ARTICLE

Choosing the Right Fulfillment Strategy

By Daniela Forte

 

Finding the right fulfillment method is important. Many shouldn’t ask whether fulfillment is a good idea, but rather which kind of fulfillment is good for them, according to an article on Auctiva Corp. If you don’t choose the right fulfillment that is appropriate for you and your circumstances, you are going to be unhappy.

FULL ARTICLE

Neiman Marcus to Close Operations in China

By Erin Lynch

 

Neiman Marcus has notified its suppliers that it will be closing its Chinese warehouse citing a change in business model.

FULL ARTICLE

Related Whitepapers

Improve Converssions on Your Webstore from Paid Search and Comparision Shopping Traffic

eBook: eCommerce 201: 5 Strategies & 15 Best Practices You Need to Kow to Grow Your Revenue 

When Customers Help Customers, Everyone Wins

Best Practices for Marketing Excellence & Operational Efficiency

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