Operations & Fulfillment Strategies & Tactics

May 28, 2013

Social Media Use Expected to Rise in Contact Centers

By Erin Lynch

While a focus on social media initiatives seems to be lacking in most contact centers as of late, a new Deloitte study has found that the use of social media is expected to rise within the next 24 months.

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How Do 3PF Costs Compare to Your Internal Fulfillment Costs?

By Curt Barry

The proposed costs for third-party fulfillment (3PF) will depend on your company’s volume of orders and transactions, the service level metrics you set as standards, and your company profile data mentioned above. With that said, here are three examples of our clients that use outsourcing to handle their backend fulfillment. These are fully loaded costs, [...]

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Food Merchants Cut Shipping Costs Without Cutting Corners

By Daniela Forte

For direct-to-customer food merchants, the cost to ship merchandise can be rather steep. And when you add in factors such as package weight and spoilage risks, customer incentives such as free shipping is nearly impossible.

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How Same-day Fulfillment Works

By Tim Parry

Same-day fulfillment continues to capture the attention of retailers, whether direct delivery to the customer or in-store pickup. Unlike a few months ago, retailers now have more same-day options to evaluate and test, including both in-house and outsourced approaches.

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Multichannel Merchant’s Executive Summary on Fulfillment

By Tim Parry

B2B and B2C merchants face big challenges as they try and keep up with the always-connected customer, and around-the-clock direct-to-customer activity has made the process even busier. Download this executive summary and learn how to increase your warehouse productivity, why packaging can help increase customer satisfaction, and the benefits of outsourcing your operations.

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Related Whitepapers

B2B Marketers Planning Workbook

eBook: eCommerce 201: 5 Strategies & 15 Best Practices You Need to Know to Grow Your Revenue

Digital Customer Experience Trends to Watch, 2013

Improve Conversions on Your Webstore from Paid Search and Comparison Shopping Traffic

Putting Social to Work for Your Business

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