| O+F Advisor
Operations & Fulfillment Strategies & Tactics September 17, 2013 |
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Systems Implementation is a Hot TopicBy Tim Parry
For our October 2010 issue, Curt Barry of F. Curtis Barry & Co. penned a piece called "7 Steps to Successful Systems Integration." Three years later, we're finding it's one of the most-viewed articles on MultichannelMerchant.com. Coincidence? Maybe not. But it's worth another look. |
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The Great Expectation of Customer ServiceBy Erin Lynch
A recent survey of 6,000 online shoppers has found that the number one most important factor when it comes to defining and offering a positive ecommerce shopping experience all comes down to customer service. So what can you do to improve your online shopping experience? It’s all about contact options such as live chat, click-to-call, and video chat in the contact center. |
5 Tips to Prepare for the Holiday Shipping RushBy Daniela Forte
Even though the holiday season is almost here, there is still time to prepare for the rush. Merchants are actively getting ready for what many believe will be a busy holiday season. Here are five holiday shipping tips worth implementing. |
Newegg Planning Indianapolis Distribution CenterBy Erin Lynch
Newegg, an exclusive online-only electronics retailer, is looking to open a new Midwest distribution center in Indianapolis, Indiana. The proposal is expected to cost $15 million to lease and equip the 800,000 square-foot facility. |
15 Ways to Deliver the Best Order Fulfillment ExperienceBy Erin Lynch
Fulfilling orders is no longer about putting SKUs in a box and shipping products off to the consumer. Merchants are finding that order fulfillment is now a multifaceted operation which includes moving product, creating brand engagement, offering high quality customer service, and creating a lifetime customer. Here are 15 tactics you can use right now on how to delight customers from the warehouse floor up to the box is opened by the consumer. |
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