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Do You Know Enough? The New Customer Experience Question: Why?
On Demand Webinar: According to Forrester Research, the 8 million most active Web shopping households will help drive non-travel online retail revenues to top the quarter-trillion dollar mark by 2011. Surveys also show that 88% of these customers are going to experience a problem that causes a transaction to fail, and more than 1/3 of those experiencing problems will permanently switch to a competitor. Join Multichannel Merchant and our panel of experts as they discuss the gap in most customer experience data sets, and how understanding "why" can deliver the insight you need to convert every customer, every transaction, every time. Learn more...
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The Role of Shipping in the Online Retail Customer Experience
On Demand Webinar--Online retail is expected to influence nearly half of all US retail purchases by 2011. Keeping this in mind, a retailer's website needs not only to deliver a best in class purchasing experience, but best in class fulfillment. Join Multichannel Merchant and sponsor FedEx for this live webinar and you will learn how to make sure that your shipping options are delivering the kind of experience that keeps your customers coming back. Learn more...
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How Cleaning Your Circ Files Can Cut Your Postal Rates
On Demand Webinar--The postal rate case scheduled to go into effect May 14 offers discounts to mailers whose pieces qualify for postal automation and penalizes heavily those whose mailpieces don't. Join Multichannel Merchant, sponsor Ripon Printers, and our panel of experts as we examine the proposed standards and changes as they relate to addressability and deliverability, and provide examples of list hygiene tools and tactics that could save you money. Learn more...
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Enhancing the Retailing Experience with Speech-Enabled IVR
On Demand Webinar--Providing an outstanding sales and service experience is no longer an option--it's a customer's right! Join Multichannel Merchant, sponsor Message Technologies, Inc., and our panel of experts as we show you how speech-enabled IVR is helping retailers, catalogers and etailers to improve the customer experience, increase sales and improve productivity. Learn more now...
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MCM Live Webinar Series
NEW EDUCATIONAL WEBINAR SERIES--Join us for MULTICHANNEL INTEGRATION, a series of three live webinars sure to help you refine your business, your marketing and your operations and fulfillment strategies. Learn more now...
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The Power of Connected Workflows
On Demand Webinar--Catalog production in today's business environment is all about driving efficiency. Join Multichannel Merchant and sponsor Kodak as they show you how a streamlined digital production processes can help you meet tight deadlines, manage color, execute multi-channel campaigns, customize content and save dollars through increased productivity. Learn more now...
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Hello? Make Your Search Terms Ring with Pay Per Call and Click-to-Call... A How-To Guide
On Demand Webinar--Pay Per Call offers online search marketers a way to get that much closer to the point of sale by delivering them phone calls from prospective customers--instead of website clicks–-on a pay-for-performance basis. Join Multichannel Merchant, sponsor Ingenio, Inc. and our panel of experts to learn how retailers and catalogers are leveraging this new model to generate phone calls from paid search marketing campaigns, and close more leads in the process. Learn more...
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How To Cope With The USPS Rate Case: The path to understanding, preparedness and success
On Demand Webinar--The most complex Postal Rate case ever! Since the filing in May 2006, industry associations, the media and shippers alike have been studying this rate case; not just for the rate increases but for accompanying changes. The USPS is "reshaping the future of mail" and the effects will be felt by every high-volume mailer. Join Multichannel Merchant, sponsor DHL Global Mail and our panel of experts as they describe how you can mitigate the price increases and work with the changes to keep your business moving forward. Learn more...
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The Future is Now: Marketing changes you need to make today to ensure that you're still around tomorrow
Now Available On Demand--Today's marketing environment is dramatically different than that of even five years ago. And new channels, rising costs, increased competition, and evolving customer preferences promise to make the environment of the next few years even more complex and challenging. But how can you change the model? Join Multichannel Merchant, DIRECT and sponsor Abacus as our panel discusses how you can use the realities of today's marketplace to change the way that you reach customers both now and in the future...
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Engineering Loyalty: Your roadmap to customer-centric retail marketing
Two-Part Webinar Series
Now Available for On Demand Viewing--Today’s consumers demand a seamless shopping experience, across all channels, products and geographies. Retailers who can deliver on this demand are building an expressway to loyal customers. So why are so many missing the on-ramp? Register now for this two-part webinar series and we’ll help you build your roadmap to customer-centric retail marketing...
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