Enhancing the Retailing Experience with
Speech-Enabled IVR

Providing an outstanding sales and service experience is no longer an option--it's a customer's right!

Whether customers are visiting your store, shopping online or ordering by phone, they expect to receive excellent service whenever they chose to do business with you, day or night. Making sales and service easily available is a necessity for attracting and retaining customers. Companies that fail to deliver are inviting customers to take their business elsewhere.

While it can be prohibitively expensive to provide live sales and service around the clock, speech-enabled IVR can be available at all hours--peak, off-peak, day or night, when your staff is there and when it's not. Speech-enabled IVR is a versatile technology that retailers, catalogers and etailers are using to improve the customer experience, increase sales and improve productivity.

Attend this webinar to learn:

• How speech-enabled IVR can benefit all aspects of your customers' retail experience and enhance your bottom line.
• The various uses of speech-enabled IVR for retailers: store locator, greeter/router, return management, order/account status and order capture.
• Cost effective options available to make speech-enabled IVR viable for retailers of all types and sizes.