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executive summary ARCHIVE

2015 Forecast: Customers Demand an Omnichannel Experience  Nov 25, 2014 1:57 PM By Tim Parry

The message in 2015 for merchants is simple: if you haven’t developed an omnichannel strategy, develop one now. And if you have an omnichannel strategy in place, continue to refine it. The ecommerce numbers alone show that omnichannel activity will bring ROI. But as ecommerce continues to make waves and garner deserved attention, the volume […]

Big Data a Big Omnichannel Driver  Nov 17, 2014 11:11 AM By Daniela Forte

Big data provides retailers in today’s omnichannel world an inside look at how they can improve both their websites and in-store experiences for customers. See which data will be able to help your business.

Global Payment Growth Fueled by Cross-Border and Mobile  Nov 17, 2014 11:09 AM By Tim Parry

Payment by credit card continues to predominate worldwide, but alternative payment methods such as e-wallets are on the rise and outpace the growth of credit card use.

Best Practices for Retail Operations and Fulfillment  Oct 09, 2014 2:42 PM By Mike O'Brien

There are several perennial challenges facing operations and fulfillment professionals. In this executive summary, several operations executives tell you how to address these challenges. Get your digital download today.

Getting On Board with Global Operations  Oct 08, 2014 2:42 PM By Tim Parry

The opportunity for U.S.-based merchants to sell globally is there, but many remain hesitant to jump into the global waters. But there’s not one set blueprint to grow your cross-border business, as each individual merchant needs to consider several factors based on their goods and needs.

How Shipping Affects the Customer Experience  Aug 19, 2014 8:57 AM By Mike O'Brien

Delivering a consistently stellar customer experience continues to fuel changes in how merchants get items from point of sale to the doorstep.

Personalization is the Key to Increasing Customer Loyalty  Jun 18, 2014 7:14 PM By MCM Staff

A personalized ecommerce experience has become just as important to consumers as price. And retailers need to get on board with that message.

Why Your Returns Process Matters  Apr 11, 2014 9:43 AM By Erin Lynch

Like it or not, returns happen; an unsatisfactory returns protocol will affect your bottom line and customer satisfaction. However, the returns headache can be avoided for both the merchant and the consumer, just as long as the right steps are taken. In this executive summary from Multichannel Merchant, you will learn: How to develop a […]

Cyber Security in the Crossroads  Mar 12, 2014 10:22 AM By Tim Parry

Target, Neiman Marcus and Michaels are not the first merchants to have customer data compromised by a cyber-attack, nor will they be the last.

Holiday 2014 Expectations are High  Feb 27, 2014 12:11 PM By Tim Parry

The 2013 holiday season showed excellent ecommerce growth. But thanks to some unforeseen consumer trends, the best laid plans of retailers went awry. By analyzing holiday 2013 customer shopping pattern, merchants should be all set for the 2014 holiday season.






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