executive summary ARCHIVE

Product Recommendations + Ratings and Reviews = Smart Purchase Decisions  Jun 25, 2015 9:37 AM By Daniela Forte

Product recommendations and ratings and reviews are both an important part of the personalized customer experience. Using these two tactics allows your customers to make smart purchase decisions and keeps them loyal to your brand. Using ratings and reviews as a strategy helps leverage product recommendations to show high-rated products more often.

Delivering a Winning Customer Experience  Jun 22, 2015 6:43 PM By Tim Parry

This year, Multichannel Merchant set out to identify and recognize the leaders in customer experience—the companies that routinely excel at every phase of the ecommerce sales experience. These are their secrets to success

Personalizing the Customer Experience Across All Touchpoints  Jun 16, 2015 3:30 PM By Daniela Forte

Making your customers feel important in all facets of the shopping experience is important. The best way to do that is to personalize the customer experience at every touch point throughout the shopper’s journey. read more in this executive summary from Multichannel Merchant.

Merchants Adjusting to Change in DIM Weight Pricing  May 28, 2015 3:34 PM By Tim Parry

The decision by UPS and FedEx to expand DIM weight pricing in January 2015 to parcels under three cubic feet was one of biggest changes to hit retail shippers in years. Here’s how dimensional weight pricing has forced shippers to rethink their entire approach to packaging and shipping, as millions of items that had been billed based on weight alone are now subject to a calculation based on weight and package dimensions.

Increased Options For Overcoming Global Ecommerce Barriers  May 19, 2015 5:36 PM By Mike O'Brien

While presenting a number of risks and some significant barriers to entry, global ecommerce represents a massive opportunity and more retailers are jumping onboard as solutions for addressing cross-border business become more readily available.

Relevant Payment Methods Improve Customer Experience  Apr 27, 2015 1:53 PM By Brian Kelly

In this executive summary on global payment methods from Multichannel Merchant, learn best practices to implement when facilitating cross-border online payments.

Special Deliveries and Happy Holidays Key to Customer Happiness  Apr 15, 2015 1:26 PM By Daniela Forte

If there is anything we learned at all from 2014, it’s that merchants need to be different from their competitors in all facets of the business, especially the shipping and delivery portion of their business.

Automation Brings Efficiency to Order Fulfillment  Apr 03, 2015 2:44 PM By Mike O'Brien

Order fulfillment automation address the growing demand for quicker delivery by increasing the number of units that can be processed per day, and allows the distribution centers to get more out the door faster.

Choosing the Right Warehouse Management System for Your Needs  Mar 18, 2015 11:40 AM By Curt Barry

How can you determine what benefits a warehouse management system (WMS) can bring to your business? One simple answer: A full function WMS provides greater control of inventory and management of labor within the four walls of the fulfillment center.

How to Create a Global Operations Strategy  Mar 09, 2015 10:32 AM By Tim Parry

Whether or not you optimize your ecommerce site—and your operations—for the global shopper, the global shopper is coming to America. Here’s a look at how U.S.-based merchants can fine-tune their global operations and delight the global shopper.

© 2015, Access Intelligence, LLC. All rights reserved.