MULTICHANNEL MERCHANT » EXECUTIVE SUMMARY
With U.S. ecommerce sales surpassing the $200 billion mark it is increasingly important that merchants develop a process to integrate sales channels and manage fulfillment efficiently and effectively. Here’s how you should manage your warehouse to accommodate today’s demanding omnichannel customers.
Sending a package is no longer just about putting a SKU in a box and sending it off to the customer; it’s equally about first impressions and making the package a brand ambassador. Here’s what you’ll learn from this executive summary from Multichannel Merchant.
Managing inventory can be quite the head scratcher. An ineffective inventory strategy leads to slow moving inventory, an increase in picking errors, and missed sales opportunities. Learn more from this executive summary from Multichannel Merchant.
While contact centers have been built around telephone technologies, customer-facing employees need to interact with customers across all communication channels. Here’s a look at what you need to do to create today’s customer-centric contact center.
Shopping cart abandonment remains a major challenge for merchants, with the average online shopping cart abandonment rate at 75%. But that doesn’t mean you can’t win a cart abandoner back and convert him into a buyer.
Both B2B and B2C merchants are stepping up their site search in an effort to convert browsers into buyers. But if it’s not done right, 73% of consumers will abandon a site out of pure frustration.
By providing “a single version of product truth,” the right PIM solution should enable a merchant to deal with the volume/complexity of product information needed for daily operations and strategic marketing.In this Executive Summary Report on Product Information Management (PIM), you will learn: The potential cost benefits and enhanced operational efficiencies gained with PIM solutions. […]
Merchants face several hurdles with their email marketing campaigns. While several issues revolve around reaching an increasingly mobile audience
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Multichannel Merchant’s Executive Summary on Fulfillment B2B and B2C merchants face big challenges as they try and keep up with the always-connected customer, and around-the-clock direct-to-customer activity has made the process even busier. In this Outlook Report from Multichannel Merchant, you will learn: How to increase your warehouse productivity Why packaging can help increase customer […]