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Leadership TeamJun 10, 2013 12:52 PM By Tim Parry
In this video shot at IRCE 2013, Brad Wolansky, president of consumer direct and chief marketing officer at Yankee Candle, explains to Multichannel Merchant senior content manager Tim Parry why “MMM, Bacon!” is flying off Yankee Candles’ shelves, and what the company expected by launching the “Man Candles” line.
Leadership TeamJun 10, 2013 12:31 PM By Tim Parry
In this exclusive video, Rakuten CMO and COO Bernard Luthi tells Multichannel Merchant senior content manager Tim Parry what this deal means to Rakuten, which is competing with Amazon and eBay in the U.S. market.
Leadership TeamJun 06, 2013 12:59 PM By Erin Lynch
In what SAP is calling an effort to deliver the next-generation ecommerce platform, the software firm has announced plans to acquire the Swiss-based omnichannel technology company hybris.
Leadership TeamMay 28, 2013 3:17 PM By Tim Parry
Brookstone, Inc., the innovative product development company and multi-channel specialty retailer, announced today the appointment of William E. Watts as the Company’s new Executive Chairman of the Company’s Board of Directors, effective immediately.
Leadership TeamMay 14, 2013 3:23 PM
When customer service representatives are getting bombarded with upset customers, the reps themselves tend to start getting upset themselves. When you are looking to hire contact center reps, that’s part of an expectation you need to set. Here are three key takeaways from this article by Flavio Martins, VP of Customer Support at DigiCert on […]
Leadership TeamApr 24, 2013 12:11 AM By Bernard Luthi
As a big brand, it is dangerous to assume that because you can’t change something overnight your business can’t be agile. Rather businesses requires a forward thinking leadership team that isn’t afraid to risk changing direction and productivity in the short term for a long term gain.
Leadership TeamApr 15, 2013 10:32 AM By Tim Parry
FiftyOne Global Ecommerce has rebranded as Borderfree in an effort to further emphasize the company’s ongoing mission to enable U.S. retailers to transact with consumers in every corner of the globe. “Identifying as Borderfree allows us to more directly communicate our vision and mission to create an entirely ‘border-free’ global ecommerce experience for consumers and […]
Leadership TeamApr 09, 2013 11:47 AM By Tim Parry
Ron Johnson is out as CEO of the troubled general merchant, and has been replaced by the man he replaced at the end of 2011, Myron E. (Mike) Ullman III. Here’s what’s being said on Twitter, via Storify, about the move. [View the story "Ron Johnson Leaves JCP" on Storify] Ron Johnson Leaves JCP After […]
Leadership TeamApr 09, 2013 11:32 AM By Tim Parry
Not like we didn’t see the end of the Ron Johnson era coming at J.C. Penney… but on April 3, Bloomberg reported the ousted CEO’s salary had been slashed 96%. It wasn’t just Johnson, bonuses were not given to any of JCP’s executives. When hired, Johnson promised a $1 billion in profits in his first […]
Leadership TeamApr 08, 2013 4:41 PM By Tim Parry
Jim Tompkins, CEO of Tompkins International, explores the main symptoms associated with the current plague of short-term thinking, how companies can begin growing again, and how the “Amazon Cure” and Jeff Bezos’ focus on innovation and investment help create long-term value.
by David Fish
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by Curt Barry
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