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Leadership TeamMay 14, 2013 3:23 PM
When customer service representatives are getting bombarded with upset customers, the reps themselves tend to start getting upset themselves. When you are looking to hire contact center reps, that’s part of an expectation you need to set. Here are three key takeaways from this article by Flavio Martins, VP of Customer Support at DigiCert on […]
Leadership TeamApr 24, 2013 12:11 AM By Bernard Luthi
As a big brand, it is dangerous to assume that because you can’t change something overnight your business can’t be agile. Rather businesses requires a forward thinking leadership team that isn’t afraid to risk changing direction and productivity in the short term for a long term gain.
Leadership TeamApr 15, 2013 10:32 AM By Tim Parry
FiftyOne Global Ecommerce has rebranded as Borderfree in an effort to further emphasize the company’s ongoing mission to enable U.S. retailers to transact with consumers in every corner of the globe. “Identifying as Borderfree allows us to more directly communicate our vision and mission to create an entirely ‘border-free’ global ecommerce experience for consumers and […]
Leadership TeamApr 09, 2013 11:47 AM By Tim Parry
Ron Johnson is out as CEO of the troubled general merchant, and has been replaced by the man he replaced at the end of 2011, Myron E. (Mike) Ullman III. Here’s what’s being said on Twitter, via Storify, about the move. [View the story "Ron Johnson Leaves JCP" on Storify] Ron Johnson Leaves JCP After […]
Leadership TeamApr 09, 2013 11:32 AM By Tim Parry
Not like we didn’t see the end of the Ron Johnson era coming at J.C. Penney… but on April 3, Bloomberg reported the ousted CEO’s salary had been slashed 96%. It wasn’t just Johnson, bonuses were not given to any of JCP’s executives. When hired, Johnson promised a $1 billion in profits in his first […]
Leadership TeamApr 08, 2013 4:41 PM By Tim Parry
Jim Tompkins, CEO of Tompkins International, explores the main symptoms associated with the current plague of short-term thinking, how companies can begin growing again, and how the “Amazon Cure” and Jeff Bezos’ focus on innovation and investment help create long-term value.
Leadership TeamApr 04, 2013 7:07 PM By Tim Parry
Brookstone announced that it has accepted the resignation of Stephen Bebis , its President and CEO and a member of the company’s Board of Directors, effective April 4. James M. Speltz , the Company’s Vice President, Chief Operating Officer has been appointed as the Company’s new President and CEO.
Leadership TeamMar 27, 2013 3:46 PM By Erin Lynch
Although a new study by ThreatMatrix had found that 85% of retailers are calling cyber security a high priority within their organizations, 40% of the respondents said they have no online prevention measures in place.
Leadership TeamMar 26, 2013 4:02 PM By Steven Kramer
The launch of AmazonSupply last April was touted by some industry experts as a win for B2B brands eager to claim their share of the online marketplace.
Leadership TeamMar 13, 2013 7:58 AM By Raj Kumar Waghray
For ecommerce merchants to succeed and grow exponentially, one of the catalysts is a deep relationship with their technology providers. Here are five tips that will help ecommerce merchants easily and effectively address this challenge.