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MULTICHANNEL MERCHANT » EXECUTIVE
ExecutiveFeb 21, 2014 10:48 AM By Erin Lynch
As the associate project manager at Moosejaw Mountaineering, Jerry Hoopfer prides himself on the fact that his staff has an unwavering ability to take ownership of customer contact. Hoopfer took some time to get candid about customer service, social media, and who, in his opinion, is mastering the customer service space right now in this Q&A with Multichannel Merchant.
ExecutiveFeb 10, 2014 4:39 PM By Erin Lynch
In an effort to satisfy more customers and expand the brand’s reach across the globe, Men’s Wearhouse had joined the ranks of many American retailers opening up its ecommerce site for international shipping.
ExecutiveFeb 10, 2014 3:08 PM By Erin Lynch
Mike Schwarz, founder of RibbedTee.com, took the time to get candid with Multichannel Merchant about his own personal shopping habits, his shipping preferences, and what merchant he admires right now, and some other things you may not know about him.
ExecutiveFeb 10, 2014 1:41 PM By Erin Lynch
While the U.S. Postal Service ended the first quarter of 2014 with a net loss of $354 million, its shipping business increased by 14%. This growth, UPS said, was fueled by an increase in online shopping and Sunday deliveries in limited U.S. markets.
ExecutiveFeb 07, 2014 6:48 AM By Tim Parry
Life isn’t a piece of cake for small merchants, even if they sell something as sweet as brownies. David Kravetz talks about some of the ways Fairytale Brownies tackles the operational challenges they face as they compete in the marketplace.
ExecutiveFeb 05, 2014 8:48 AM By Erin Lynch
Walmart Canada announced that it will invest close to $500 million over the next 12 months in an effort to expand its network and its distribution and ecommerce operations.
ExecutiveFeb 04, 2014 2:34 PM By MCM Staff
One Kings Lane announced it hired ecommerce veteran Arun Rajan as the new Chief Technology Officer. Rajan comes to One Kings Lane from Zappos, where he spent more than four years as chief technology officer.
ExecutiveFeb 04, 2014 2:00 PM By Erin Lynch
Michael Moseman, Director, Customer Contact Center at Brooks Brothers, got candid with Multichannel Merchant and discussed how he uses social media on a day-to-day basis, what merchant he thinks is mastering the art of customer service right now, and some other things you may not known about him.
ExecutiveFeb 03, 2014 12:16 PM By Erin Lynch
Amazon announced late last week during its fourth quarter conference call to investors that it was planning on raising its Amazon Prime annual subscription of $79 to potentially $99 or even $119. Even though the increase may seem steep, many experts are saying the move will not hurt business.
ExecutiveJan 30, 2014 4:43 PM By Erin Lynch
Amazon’s fourth quarter financials have been released which show net sales have hit $25.59 billion and an increase of 20% compared to Q4 2012.
by Curt Barry
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by Susan Wall
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