Executive ARCHIVE

Americans Less Likely to Purchase Clothes Made in Bangladesh  Jun 03, 2013 2:46 PM By Erin Lynch

A new study has found that two in five Americans say they will be less likely to buy clothes made in Bangladesh since 1,100 factory workers were killed in a building collapse there last month.

Brookstone Appoints William E. Watts as Executive Chairman  May 28, 2013 3:17 PM By Tim Parry

Brookstone, Inc., the innovative product development company and multi-channel specialty retailer, announced today the appointment of William E. Watts as the Company’s new Executive Chairman of the Company’s Board of Directors, effective immediately.

Customers Want Convenience on Their Terms, Not Yours  May 15, 2013 3:25 PM By Jeannie Walters

Convenience is continuing as a key driver in loyalty for most customers. With busier schedules and comfort with ecommerce, customers are choosing those brands who provide convenience in the way they like – not the other way around. Convenience, according to Merriam-Webster, is “something (as an appliance, device, or service) conducive to comfort or ease.” […]

How to Prepare the Right Agents for Your Customers  May 14, 2013 3:23 PM

When customer service representatives are getting bombarded with upset customers, the reps themselves tend to start getting upset themselves. When you are looking to hire contact center reps, that’s part of an expectation you need to set. Here are three key takeaways from this article by Flavio Martins, VP of Customer Support at DigiCert on […]

3 Tips to Spring Clean Your Ecommerce Strategy  May 14, 2013 2:44 PM By Fred Lizza

Spring is the perfect time of year for small-to-medium size multichannel merchants to identify new ways to streamline their business operations and improve go-to-market programs. A good spring cleaning is in order as part of a solid plan that will attract new and repeat customers, allowing businesses to enjoy strong sales heading into the summer […]

Catalogers Weigh in on Marketplace Fairness Act  May 08, 2013 3:57 PM By Daniela Forte

A group of catalogers and suppliers met with Congressional staff on Capitol Hill on Tuesday to discuss their concerns with the Marketplace Fairness Act which passed in the Senate on May 6.

NetSuite Acquires OrderMotion  May 08, 2013 9:03 AM By Tim Parry

NetSuite Extends Leadership In Order Management (via PR Newswire) Acquisition of OrderMotion Strengthens NetSuite Order Management System, Bringing Leading Solution to Demandware and Magento Customers Download image NetSuite. Where Business is Going. (PRNewsFoto/NetSuite Inc.) SAN MATEO, Calif., May 8, 2013 /PRNewswire/ – NetSuite Inc. ( NYSE: N), the industry’…

A Look Back at Marketplace Fairness Act  May 01, 2013 3:37 PM By Daniela Forte

Last week the Senate voted 74 to 20 in favor of proceeding with its debate on the Marketplace Fairness Act and merchants are weighing in on how it would impact their business. Take a look back at Multichannel Merchant’s coverage of the Marketplace Fairness Act with this series of articles and videos.

Rue La La Founder Ben Fischman Steps Down  May 01, 2013 3:37 PM By Erin Lynch

Rue La La’s founder Ben Fischman has stepped down from his post as CEO and has been replaced by Steve Davis.

eBay Says Marketplace Fairness Act Fight is Not Over  May 01, 2013 2:31 PM By Tim Parry

Devin Wenig, president of eBay Marketplaces, said it’s inevitable that an online sales tax bill will eventually become law, but that it won’t stop his company from fighting to make it fair for small businesses.






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