MULTICHANNEL MERCHANT » EXECUTIVE
ExecutiveMay 28, 2013 3:17 PM By Tim Parry
Brookstone, Inc., the innovative product development company and multi-channel specialty retailer, announced today the appointment of William E. Watts as the Company’s new Executive Chairman of the Company’s Board of Directors, effective immediately.
ExecutiveMay 15, 2013 3:25 PM By Jeannie Walters
Convenience is continuing as a key driver in loyalty for most customers. With busier schedules and comfort with ecommerce, customers are choosing those brands who provide convenience in the way they like – not the other way around. Convenience, according to Merriam-Webster, is “something (as an appliance, device, or service) conducive to comfort or ease.” […]
ExecutiveMay 14, 2013 3:23 PM By MCM Staff
When customer service representatives are getting bombarded with upset customers, the reps themselves tend to start getting upset themselves. When you are looking to hire contact center reps, that’s part of an expectation you need to set. Here are three key takeaways from this article by Flavio Martins, VP of Customer Support at DigiCert on […]
ExecutiveMay 14, 2013 2:44 PM By Fred Lizza
Spring is the perfect time of year for small-to-medium size multichannel merchants to identify new ways to streamline their business operations and improve go-to-market programs. A good spring cleaning is in order as part of a solid plan that will attract new and repeat customers, allowing businesses to enjoy strong sales heading into the summer […]
ExecutiveMay 08, 2013 3:57 PM By Daniela Forte
A group of catalogers and suppliers met with Congressional staff on Capitol Hill on Tuesday to discuss their concerns with the Marketplace Fairness Act which passed in the Senate on May 6.
ExecutiveMay 08, 2013 9:03 AM By Tim Parry
NetSuite Extends Leadership In Order Management (via PR Newswire) Acquisition of OrderMotion Strengthens NetSuite Order Management System, Bringing Leading Solution to Demandware and Magento Customers Download image NetSuite. Where Business is Going. (PRNewsFoto/NetSuite Inc.) SAN MATEO, Calif., May 8, 2013 /PRNewswire/ – NetSuite Inc. ( NYSE: N), the industry’…
ExecutiveMay 01, 2013 3:37 PM By Daniela Forte
Last week the Senate voted 74 to 20 in favor of proceeding with its debate on the Marketplace Fairness Act and merchants are weighing in on how it would impact their business. Take a look back at Multichannel Merchant’s coverage of the Marketplace Fairness Act with this series of articles and videos.
ExecutiveMay 01, 2013 3:37 PM By Erin Lynch
Rue La La’s founder Ben Fischman has stepped down from his post as CEO and has been replaced by Steve Davis.
ExecutiveMay 01, 2013 2:31 PM By Tim Parry
Devin Wenig, president of eBay Marketplaces, said it’s inevitable that an online sales tax bill will eventually become law, but that it won’t stop his company from fighting to make it fair for small businesses.
ExecutiveMay 01, 2013 12:53 PM By Tim Parry
PBS News Hour’s Gwen Ifill looks at proposed Internet sales tax legislation and moderates a debate with Brian Bieron of eBay and the National Retail Federation’s Rachelle Bernstein.