MULTICHANNEL MERCHANT » EXECUTIVE
ExecutiveNov 16, 2012 9:32 PM By Scott LiPera
The best laid plans at times fall short without timely feedback loops using real-time data paired with rapid decision-making. Even top Internet Retailers struggle to map adequate bandwidth, resources and skillsets at critical holiday season. Many ecommerce companies have found an answer, they partner with knowledge processing outsourcing companies (KPOs).
ExecutiveOct 29, 2012 7:35 PM By Mariann McDonagh
Even as the contact center continually evolves to handle new channels and greater complexity, improving the efficiency and productivity of your customer experience agents doesn
ExecutiveApr 01, 2008 9:30 PM By MCM staff
The steady stream of product recalls from manufacturers in China late last year caused panic at many U.S. companies. Quality and sourcing managers, along
ExecutiveMay 01, 2007 9:30 PM By MCM staff
Rich Lloyd, president of women’s apparel cataloger Peruvian Connection, says last year’s relaunch of its U.S. Website and simultaneous introduction of sites for the U.K., Germany, and Japan was necessary to match the quality of the company’s catalog.
ExecutiveFeb 01, 2007 10:30 PM By Tim Parry
When London-based gifts, games, and gadgets merchant Firebox launched a U.S.-based e-commerce beta site in early October, it did so without a multimillion-dollar
ExecutiveJan 04, 2007 3:52 AM By Tim Parry
In continuing its international expansion plans, apparel, sporting gear, and home goods cataloger L.L. Bean has its sights set north of the border.
ExecutiveOct 26, 2006 12:28 AM By Sherry Chiger
London–N Brown Group is as traditional a catalog company as you can get. It has roughly 20 catalog titles, among them J D Williams, 50 Plus, and Simply Be, most of which target women 45-65 years old.
ExecutiveOct 26, 2006 12:18 AM By Sherry Chiger
London–Although it was moderated by an American, one of the two opening sessions at the European Catalogue and Mail Order Days conference here offered a primer of sorts to multichannel marketing in the U.K.
ExecutiveOct 17, 2006 8:00 PM By Beth Negus Viveiros
(Direct) San Francisco–The Federation of European Direct Marketing Association (FEDMA) is set to begin a major research initiative at the end of the year, to create an economic analysis of the impact of direct marketing on the group’s 25 member associations.
ExecutiveOct 02, 2006 4:10 AM By Jim Tierney
The $14.4 billion Office Depot announced Thursday that it acquired a controlling interest in AsiaEC, one of the largest dealers of office products and services in China
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