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Executive ARCHIVE

Macy’s Addresses Omnichannel and Same-day Delivery  Feb 26, 2014 2:03 PM By Erin Lynch

While the fourth quarter showed a 1.6% decline in sales, Karen M. Hoguet, chief financial officer at Macy’s, said moving forward the retailer plans on making strides in its omnichannel fulfillment initiatives including buy online, pick up in-store, and same-day delivery.

Data Breach Affects Target’s 4Q U.S. Sales  Feb 26, 2014 8:05 AM By Tim Parry

What did the major data breach at Target mean for the merchant’s bottom line? It meant fewer consumers shopping at the mass merchant, as well as a $17 million net expense related to the data breach investigation. Target announced Wednesday that sales for its U.S. segment in the fourth-quarter decreased 6.6%.

Lowe’s 4Q Sales Up 5.6%, FY Sales up 5.7%  Feb 26, 2014 7:40 AM By MCM Staff

Lowe’s sales for the fourth quarter increased 5.6% to $11.7 billion from $11.0 billion in the fourth quarter of 2012, and for the fiscal year, sales were $53.4 billion, a 5.7% increase over fiscal year 2012.

The Home Depot Sales Up 5.4% for Fiscal Year  Feb 25, 2014 8:37 AM By Tim Parry

The Home Depot’s sales for fiscal year 2013 were $78.8 billion, an increase of 5.4% from fiscal year 2012. Excluding the 53rd week in the prior fiscal year, sales for fiscal year 2013 increased 7.2% from fiscal 2012.

Fiscal Year Sales for Macy’s Inc. Finished Flat  Feb 25, 2014 8:31 AM By Tim Parry

When you include sales from departments licensed to third parties, Macy’s 2013 sales on a comparable basis were up 2.8%. But in reality, Macy’s sales of $27.9 billion gave it just a 0.9% increase over fiscal 2012. Here’s why.

Solid Fourth-quarter Sales Spark Office Depot Inc.  Feb 25, 2014 8:04 AM By Tim Parry

All three business units of Office Depot Inc. saw double-digit sales in the fourth-quarter of 2013. And that surge helped Office Depot’s total sales for 2013 increase 5.1% for the year.

Vitamin Shoppe Ecommerce Revenues Rise  Feb 25, 2014 7:06 AM By MCM Staff

Ecommerce revenues at Vitamin Shoppe grew 25.5% for the fourth quarter and 19.4% for fiscal 2013, the health and wellness merchant said today. Here’s what CEO Tony Truesdale had to say about Vitamin Shoppe’s online growth.

Walmart’s Fiscal 2014 Global Ecommerce Sales Top $10 Billion  Feb 22, 2014 4:25 PM By Tim Parry

Wall Street wasn’t wowed when Walmart announced its consolidated net sales for fiscal year 2014. But the retailer was able to hang its hat on its global ecommerce sales, which grew 30% and surpassed $10 billion.

Oriental Trading Company Acquires SmileMakers  Feb 21, 2014 1:53 PM By Tim Parry

Oriental Trading Company has agreed to acquire SmileMakers, a direct retailer of patient giveaways and practice promotions for the dental and healthcare markets, as well as classroom incentives and aids to the education market, from Staples.

It’s Customer Experience, Not Customer Service, at Moosejaw  Feb 21, 2014 10:48 AM By Erin Lynch

As the associate project manager at Moosejaw Mountaineering, Jerry Hoopfer prides himself on the fact that his staff has an unwavering ability to take ownership of customer contact. Hoopfer took some time to get candid about customer service, social media, and who, in his opinion, is mastering the customer service space right now in this Q&A with Multichannel Merchant.






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