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MULTICHANNEL MERCHANT » EXECUTIVE
While the fourth quarter showed a 1.6% decline in sales, Karen M. Hoguet, chief financial officer at Macy’s, said moving forward the retailer plans on making strides in its omnichannel fulfillment initiatives including buy online, pick up in-store, and same-day delivery.
What did the major data breach at Target mean for the merchant’s bottom line? It meant fewer consumers shopping at the mass merchant, as well as a $17 million net expense related to the data breach investigation. Target announced Wednesday that sales for its U.S. segment in the fourth-quarter decreased 6.6%.
Lowe’s sales for the fourth quarter increased 5.6% to $11.7 billion from $11.0 billion in the fourth quarter of 2012, and for the fiscal year, sales were $53.4 billion, a 5.7% increase over fiscal year 2012.
The Home Depot’s sales for fiscal year 2013 were $78.8 billion, an increase of 5.4% from fiscal year 2012. Excluding the 53rd week in the prior fiscal year, sales for fiscal year 2013 increased 7.2% from fiscal 2012.
When you include sales from departments licensed to third parties, Macy’s 2013 sales on a comparable basis were up 2.8%. But in reality, Macy’s sales of $27.9 billion gave it just a 0.9% increase over fiscal 2012. Here’s why.
All three business units of Office Depot Inc. saw double-digit sales in the fourth-quarter of 2013. And that surge helped Office Depot’s total sales for 2013 increase 5.1% for the year.
Ecommerce revenues at Vitamin Shoppe grew 25.5% for the fourth quarter and 19.4% for fiscal 2013, the health and wellness merchant said today. Here’s what CEO Tony Truesdale had to say about Vitamin Shoppe’s online growth.
Wall Street wasn’t wowed when Walmart announced its consolidated net sales for fiscal year 2014. But the retailer was able to hang its hat on its global ecommerce sales, which grew 30% and surpassed $10 billion.
Oriental Trading Company has agreed to acquire SmileMakers, a direct retailer of patient giveaways and practice promotions for the dental and healthcare markets, as well as classroom incentives and aids to the education market, from Staples.
As the associate project manager at Moosejaw Mountaineering, Jerry Hoopfer prides himself on the fact that his staff has an unwavering ability to take ownership of customer contact. Hoopfer took some time to get candid about customer service, social media, and who, in his opinion, is mastering the customer service space right now in this Q&A with Multichannel Merchant.