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Follow the Leaders ARCHIVE

Alex and Ani CTO Talks Social Media, Superheroes, and Trumpets  Mar 11, 2014 11:03 AM By Daniela Forte

Joe Lezon, chief technology officer at Alex and Ani, spoke openly about how social media helps the brand engage with consumers, playing the trumpet for 30 years and his aspirations of wanting to be a veterinarian.

PetBox CEO Opens Up About Superman, the NFL, and Free Shipping  Mar 03, 2014 1:01 PM By Erin Lynch

Sean Conlon, the co-founder and CEO of PetBox, got candid with Multichannel Merchant and opened up about his preferences for free shipping, same-day delivery, which merchant is mastering the fulfillment space, and his dreams of playing in the NFL.

It’s Customer Experience, Not Customer Service, at Moosejaw  Feb 21, 2014 10:48 AM By Erin Lynch

As the associate project manager at Moosejaw Mountaineering, Jerry Hoopfer prides himself on the fact that his staff has an unwavering ability to take ownership of customer contact. Hoopfer took some time to get candid about customer service, social media, and who, in his opinion, is mastering the customer service space right now in this Q&A with Multichannel Merchant.

RibbedTee.com Founder Opens Up on Shipping Preferences  Feb 10, 2014 3:08 PM By Erin Lynch

Mike Schwarz, founder of RibbedTee.com, took the time to get candid with Multichannel Merchant about his own personal shopping habits, his shipping preferences, and what merchant he admires right now, and some other things you may not know about him.

Brooks Brothers Michael Moseman Gets Candid on Customer Service  Feb 04, 2014 2:00 PM By Erin Lynch

Michael Moseman, Director, Customer Contact Center at Brooks Brothers, got candid with Multichannel Merchant and discussed how he uses social media on a day-to-day basis, what merchant he thinks is mastering the art of customer service right now, and some other things you may not known about him.

Follow the Leaders: Richard Sexton  Jan 11, 2014 8:38 AM By Daniela Forte

Richard Sexton is president of Carolina Rustica. Here’s a look at how Richard uses social media on a day-to-day basis, and some other things you may not known about him.

Action Bags’ Jaimey Wilman is Inspired by Etsy  Jan 04, 2014 5:01 PM By Tim Parry

Jaimey Wilman is Director of Marketing at Action Bag Company. Here’s a look at how Jaimey uses social media on a day-to-day basis, and some other things you may not known about her.

Follow the Leaders: Daryl Logullo  Nov 19, 2013 6:58 PM By Tim Parry

Getting social with – and getting to know – Kellyco Metal Detectors Director of Ecommerce and Marketing Daryl Logullo.






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