MULTICHANNEL MERCHANT » FULL INFOGRAPHIC
A recent study by Forrester Consulting commissioned by Conversocial, identified three stages of social customer service maturity.
With a 13% growth in revenue in the fourth quarter and 13% for the year, 2013 deemed to be pretty successful for eBay. The marketplace currently has 128 million active users and generated nearly $77 billion in gross merchandise volume in 2013 alone. Here is the play-by-play highlights for the year that is eBay.