cleverbridge Announces Relocation of Customer Service Operation in Asia

Apr 10, 2014 2:25 PM  By

cleverbridge, a global full-service ecommerce provider for software and SaaS companies, announces the relocation of its Asian customer service operation to Tokyo, Japan. The move from Shanghai, China enables cleverbridge to more effectively provide customer service to the rapidly growing market in the Asia-Pacific region.

According to Forrester Research, total online retail revenues for just China, Japan, South Korea, India and Australia “will more than double from $398 billion in 2013 to $858 billion in 2018.” To better support clients’ customers in the region, cleverbridge opened the Asian customer service operation in 2011 in Shanghai, extending cleverbridge’s global customer support network across three continents: Asia, Europe and North America. Less than one year later, cleverbridge expanded its presence in Asia-Pacific with a new office in Tokyo, Japan.

“With nearly half of the world’s online population and rising customer order volume, Asia-Pacific continues to be a core market for our clients,” said Christian Blume, CEO, cleverbridge. “Having both our Asian cleverbridge office and customer service operation in Tokyo, enables us to better provide our clients with all the resources necessary to thrive in this complex, fast-growing market.”

“Entering the Asia-Pacific ecommerce market requires more than translating your website into a foreign language. It requires localizing the entire customer experience, from the payment methods that you offer to how you provide support,” said Yosuke Ito, general manager of Japan, cleverbridge.Bringing customer support to Tokyo allows us to provide our clients with native-speaking representatives, not only bridging language barriers but also cultural differences, ultimately supporting their growth strategies in this region.”

From international compliance management to Asian payment methods, region-specific languages and localized currencies, cleverbridge enables software and cloud companies to successfully and seamlessly sell in Asia.