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ShippingJun 10, 2013 12:31 PM By Tim Parry
In this exclusive video, Rakuten CMO and COO Bernard Luthi tells Multichannel Merchant senior content manager Tim Parry what this deal means to Rakuten, which is competing with Amazon and eBay in the U.S. market.
ShippingJun 05, 2013 11:44 AM By Erin Lynch
In an announcement made during the IRCE conference in Chicago this week, Hiroshi Mikitani, Chairman and CEO of the global marketplace Rakuten, said his company has acquired Webgistix for an undisclosed amount of money.
ShippingMay 22, 2013 6:22 PM By Erin Lynch
While a focus on social media initiatives seems to be lacking in most contact centers as of late, a new Deloitte study has found that the use of social media is expected to rise within the next 24 months.
ShippingMay 20, 2013 6:35 PM By Erin Lynch
Neiman Marcus has notified its suppliers that it will be closing its Chinese warehouse citing a change in business model.
ShippingMay 07, 2013 2:05 PM By Erin Lynch
The Senate has approved the long-anticipated internet sales tax proposal, which would require shoppers to pay sales tax for most of their online purchases, and it has earned mix reviews from retailers across the country.
ShippingMay 06, 2013 7:44 PM By Erin Lynch
Is your contact center ready to go mobile? With smartphone use continually growing, more and more shoppers are going to look for a mobile ready contact center.
ShippingApr 29, 2013 9:26 PM By Erin Lynch
Free shipping and free returns policies play a major role in the shopping habits of Canadians, according to a Forrester report, even if it means making purchases in the United States in search of the best deal.
ShippingApr 29, 2013 3:59 PM By Erin Lynch
According to a new report by Forrester, 80% of Canadian shoppers have purchased from an American or another international online retailer because they could not find the products they wanted in Canada.
ShippingApr 03, 2013 9:44 AM By Tim Parry
Big challenges face B2B and B2C merchants as they try to keep up with the always-connected customer. As a result, around-the-clock direct-to customer activity has made fulfillment and contact centers even busier. As behind-the-scenes activity increases, merchants are doing their best to keep their processes flowing.In this MCM Outlook 2013 report on Operations and Fulfillment, you will learn:
ShippingApr 02, 2013 5:14 PM By Daniela Forte
Google announced last week same-day delivery known as Google Shopping Express in the San Francisco area, according to an article on Mashable.com.