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Parcel consolidator Streamlite ceased all operations today after nearly seven years in business. On its website, the Atlanta-based company posted the message below.
There are several qualities that an outsourced contact center must possess to provide outstanding customer service. Here are three tips to improve the customer experience in an outsurced contact center.
In the not so distant past, the shipping department would get a new product from the conveyor, find a large enough box from stock, insert the product, add packing material, seal it and label it for pickup by the carrier. This method often meant that the shipper paid a higher cost than necessary. Today an experienced shipper will consider a few important things BEFORE reaching for a box and the packing tape.
Shipware announced four new partners, Miva Merchant, PrestaShop, LemonStand and Virtuemart, have joined them in providing Enterprise Logistics for Everyone, a push that seeks to help ecommerce merchants increase revenue opportunities by outsourcing shipping and fulfillment.
Technology has become the backbone of order fulfillment, and it plays a crucial role in a merchant
Returns-management system provider Newgistics announced Monday it now offers delivery and returns services to and from the United States and Canada for U.S.-based retailers, brands and ecommerce merchants.
UPS announced UPS CrossBorder Connect, a ground freight service between the United States and Mexico designed to significantly ease heavyweight freight supply chain challenges for companies investing in cross-border trade.
Direct electronics merchant Newegg has named Kunal Thakkar vice president of operations. Thakkar will be responsible for overseeing all of Newegg’s logistics and transportation functions, including managing the company’s warehouse operations and transportation service providers.
Cross-selling and up-selling initiatives have existed in the contact center industry for a very long time and implemented with varying levels of success. Perhaps it is time to consider the “best practices” most often neglected in these initiatives