A new survey by Deloitte Digital revealed a major disruption in the retailer space this holiday season. This infographic highlights what retailers need to be aware of as the holiday shopping season approaches.
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?