Great Customer Service Expected to Drive Customer Loyalty this Holiday

Oct 30, 2013 12:14 PM  By

Want to know how to capture the loyalty of a holiday shopper? It turns out it’s all about high-quality customer service, free shipping, and offering deals and discounts, according to a recent study by PriceGrabber.  In fact, 70% of shoppers said they would remain loyal to certain retailers because of good customer service, 62% said free shipping, and 58% deals and discounts. Take a look at the infographic below from PriceGrabber to get a clear and focused snapshot on where the consumer will shop, how much they will spend, and what makes them continually come back.

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