The Ineffectiveness of Live Chat Greetings

May 05, 2014 8:32 AM  By

Chat greetings are one of the most effective ways of approaching website visitors. Not only do they allow chat agents to contact the visitors with customized messages, but they also automatically select the best moment to do so, thus increasing the chances for a chat and closing a lead.

On average, only every 12th greeting leads to a chat. However, there is a lot of room for improvement, as exemplified by some of the business using well-customized greetings.

In this infographic from LiveChat, you will learn the rules of engagement for live chat greetings.

[Click to enlarge]

chat-greetings-efficiency-report-infographic

  • sklimczak

    Whoops, looks like a wrong link to LiveChat’s website. Reports are here: http://livechatinc.com/reports

    • http://multichannelmerchant.com Tim Parry

      Thank you for the correction – I will make the change in the body of the article. TP

  • Daniel Zieliński

    My spidey senses are telling me… “The Ineffectiveness… (…)”? Something’s not right here ;)

  • http://www.ordertakingphilippines.com Christian Morales

    We can customize the greeting chat on each page to become more proactive side for customer service chat. Each page should have a different greetings that we can engage to visitors especially in product and check page. It is also helps to convert into customers.