Mobile Ready Contact Centers Gaining Speed

May 06, 2013 7:44 PM  By

Is your contact center ready to go mobile? With smartphone use continually growing, more and more shoppers are going to look for a mobile ready contact center.  In this infographic by International Customer Management Institute, you will learn how 38% of consumers are already looking for a mobile friendly contact center and how 35% of retailers feel they will lose customers if they do not have a mobile designed contact center.