Operations Summit



Infographics ARCHIVE

The State of B2B Marketing  Dec 31, 2012 11:15 PM By MCM staff

Many marketers in the B2B retail world have struggled with social media when compared to their B2B counterparts. In this infographic, based on the 2012 B2B Content Marketing Report by the Content Marketing Institute, it is suggested that some B2B marketers might be falling short because they are not embracing new social media channels.

Social Media Major Focus with Holiday Shoppers  Dec 20, 2012 8:38 PM By Erin Lynch

A new report in the social media activity in the ecommerce world found that when it comes to online shopping social media still play a major role. In this infographic by Social Annex found that 66% of Black Friday and Cyber Monday shoppers did so as a result of social media and of 86% of social users make and/or receive holiday gift recommendations on their perspective social networks.

UPS Preparing for Biggest Shipping Day of the Season  Dec 17, 2012 10:40 PM By Erin Lynch

UPS said it expects to make 28 million deliveries on Thursday, Dec. 20, the busiest day of the holiday season. In this infographic from UPS, you will see how the shipping giant will add more than 400 additional flights every day this week at UPS Airlines. UPS also expects that three million express shipments will be processed within 24 hours through the UPS Worldport international air hub in Louisville, Kentucky.

Top 4 Holiday Shopping Trends  Dec 14, 2012 9:21 PM By MCM staff

SocialVibe released key findings from its first Holiday Season Retail Research Study, citing four consumer attitude and behavioral trends for the 2012 holiday season. In this infographic based on that study, you will see there is a continued focus by consumers on deals and savings, the importance of in-store shopping experiences, a preference for electronics and media over apparel-related gifts, and the use of smart phones to optimize the shopping experience.

Who is Getting Social in Retail?  Dec 11, 2012 7:09 PM By Erin Lynch

Even though most retailers have a heavy social presence on sites such as Facebook, Twitter, and Pinterest, it

Will Retailer’s Registers Jingle This Holiday Season?  Dec 07, 2012 11:05 PM By MCM staff

Deloitte polled more than 5,000 consumers on their spending habits and the survey gauges shoppers

4 Reasons Why Amazon is Your Biggest Competitor this Holiday  Dec 07, 2012 6:36 PM By Erin Lynch

In many cases it doesn

Online Shoppers Are on the “Recline” This Holiday Season  Dec 06, 2012 2:04 AM By MCM staff

Cyber Monday sales nationwide hit a record $1.5 billion this year, driven by the growing number of consumers embracing a digital

Holiday Shopping Gone Mobile  Dec 05, 2012 12:34 AM By MCM staff

Mobile purchasing for this holiday season is projected to constitute a greater percentage of online spending than ever before

How Did Your Customer Experience Get on the Naughty List  Dec 04, 2012 9:06 PM By MCM staff

The customer experience is one of the most important things a retailer needs to keep in mind when it comes to the lifetime value of the customer and increasing brand visibility.

Check out this infographic from 360 Connext that can pretty much be considered a manual for things not to say to a consumer who is expressing dissatisfaction with your product.

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