Operations Summit



Infographics ARCHIVE

How Did Your Customer Experience Get on the Naughty List  Dec 04, 2012 9:06 PM By MCM staff

The customer experience is one of the most important things a retailer needs to keep in mind when it comes to the lifetime value of the customer and increasing brand visibility.

Check out this infographic from 360 Connext that can pretty much be considered a manual for things not to say to a consumer who is expressing dissatisfaction with your product.

IBM Says Cyber Monday Sales Jump 30%  Nov 27, 2012 7:53 PM By Erin Lynch

Shoppers flocked to the internet in droves this Cyber Monday making it the biggest holiday spending day in history with sales growing 30.3% over last year, according to findings by IBM.
According to this infographic, based on the IBM Digital Analytics Benchmark, shopping momentum hit its highest peak at 11:25 am EST and more than 18% of consumers used a mobile device to visit a retailer’s site, an increase of more than 70 percent over 2011. Mobile sales reached close to 13 percent, an increase of more than 96 percent over 2011.

2012 IBM Black Friday Benchmark Results  Nov 24, 2012 6:38 PM By MCM staff

The IBM Digital Analytics Benchmark tracked online holiday retail sales throughout Thanksgiving and Black Friday. Below, find an infographic which highlights the latest trends as of 12 a.m. PST.

How B2B Merchants Use Social Media  Nov 23, 2012 11:27 PM By MCM staff

We know the potential of social media to drive brand awareness, but are B2B merchants using social media to drive demand generation as well? This infographic from Eloqua digs deep into how B2B merchants use social media to promote, engage and sell.

The Predicted Holiday Social Trends for Cyber Monday  Nov 21, 2012 2:48 AM By Erin Lynch

With Cyber Monday just days away, it is even more important now to get a handle on the predicted trends of shoppers. RadiumOne created this infographic about the online social sharing and holiday shopping trends on Cyber Monday which includes that a majority of Americans will be avoiding the in-store chaos this year, with 57% planning to complete their holiday shopping online.

A Look into the Black Friday and Cyber Monday Trends  Nov 20, 2012 9:29 PM By MCM staff

This week celebrates two big events: Thanksgiving and Black Friday. Which means that retailers are offering extended hours, opening as early as 8pm on Thanksgiving evening. Here

Thanksgiving Becomes Mobile Thursday  Nov 19, 2012 10:57 PM By Erin Lynch

Thanksgiving is not just about the turkey this year, according to this infographic from Digitas, 29% of smartphone or tablet owners plan on shopping this holiday using their mobile devices.

Seasonal Shopping Goes Digital  Nov 16, 2012 12:14 AM By MCM staff

This infographic includes statistics and trends on online shopping throughout the year, from Valentine’s Day through Black Friday and Christmas. Find out about ecommerce growth projections, increases in consumer spending online, and consumer expectations when shopping online.

How to Execute The Perfect Cart Abandonment Email  Nov 15, 2012 11:56 PM By MCM staff

How do you create the perfect cart abandonment email for your customers? In this infographic, the folks at SalesCycle show you how to get it done in just three steps.

The B2B Lead Generation Manifesto  Nov 08, 2012 11:47 PM By MCM staff

In this infographic, Unbounce brings you 5 principles that should be obeyed by every B2B marketing company trying to generate and nurture leads for their business or clients.

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