Infographics ARCHIVE

The Ineffectiveness of Live Chat Greetings  May 05, 2014 8:32 AM By Tim Parry

On average, only every 12th greeting leads to a chat. However, there is a lot of room for improvement, as exemplified by some of the business using well-customized greetings.

Native Mobile Messaging Is Growing  Apr 28, 2014 10:50 AM By Tim Parry

Only 77% of the top 500 online retailers have published a mobile app, and just over 30 of them are actively engaging with their users through push notifications, according to a study by OtherLevels. The disconnect represents a huge opportunity for retailers capable of creating a cohesive brand experience across digital channels.

How Fast are the World’s Top Shopping Sites?  Apr 28, 2014 10:32 AM By Tim Parry

The majority of online shoppers will abandon a page after three seconds. Just a few seconds can make all the difference and significantly affect conversions, customer satisfaction and revenue.

Search and Social Media Snapshot  Apr 16, 2014 12:01 PM By Tim Parry

Kenshoo published an infographic today detailing first-quarter performance of paid search and social advertising. The infographic highlights quarter-over-quarter and year-over-year changes for key metrics in both search and social.

Infographic: The World of Ecommerce  Apr 10, 2014 1:28 PM By Tim Parry

Baynote released its “World of Ecommerce” infographic, which provides data insights on the ecommerce powerhouses both here and abroad.

Take a Look at Crocs’ 2013 Sustainability Report  Apr 09, 2014 10:14 AM By Tim Parry

The company’s second report provides an update on its sustainability-related accomplishments and objectives, and sets goals in three categories: workplace and supplier standards, environmental management and community engagement.

How Social is Ecommerce?  Apr 01, 2014 8:59 PM By MCM Staff

Social Annex surveyed over 100 marketing executives, asking about their social marketing strategies for this year. They’ve compiled the responses and found some interesting results.

The Power of Video for Small Business  Mar 16, 2014 8:47 PM By MCM Staff

Leading retailers including Zappos and Old Spice are known for their online videos, but more often than not, brands are missing out on this critical element of their content strategy.

The State of Mobile In the U.S.  Mar 11, 2014 1:05 PM By Daniela Forte

Mobile usage among consumers has grown in recent months, this infographic by Usablenet, demonstrates how much mobile internet usage is changing the landscape of how consumers are interacting with brands on the web.

The Effects of Online Credit Card Declines in the U.S.  Mar 09, 2014 8:34 PM By Tim Parry

An independent study of 1k consumers found that 17 percent of consumers report having had their credit cards declined during card not present (CNP) transactions and as many as one-third of these declines were unnecessary. The result is consumer aggravation, increased operational costs for banks and credit card companies and as much as $40 billion in lost revenue for online retailers. 41st Parameter, a part of Experian, released the data from its TrustInsight division.






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