The contact center as we know it will change drastically in the next few years as shoppers become more reliant on email, social media, and mobile as a form of communication and for shopping. But, according to this infographic from Astute Solutions, retailers will still need to offer the human touch for the 24/7 shopper.
The Future of the Contact Center
Apr 29, 2013 6:55 PM By Erin Lynch
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