Walmart announced it would make comprehensive changes to its hiring, training, compensation and scheduling programs, according to this infographic by Walmart. In-store employees will have the opportunities to get pay raises based on performance.
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?