Winning with Customer Service

Oct 29, 2013 2:58 PM  By

Satisfied customers are key to business success. Recent Aberdeen Group research indicates that satisfied customers not only increase their spending on products and services, but also promote the organization’s brand and drive new business via referrals.

Here’s a look at some of the key data from the Aberdeen Group white paper Trends in Customer Service: Multichannel Edition.

[Click Infographic to Enlarge]

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