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We all know Website crashes happen — it's how you handle them the counts. A Multichannel Merchant reader forwarded us an e-mail from Bike Nashbar in response to a Web outage the bicycles merchant experienced in October. While the reader was not affected by the site crash, he was impressed with the way Bike Nashbar handled it. We are too:
The bad news: Nashbar.com crashed.
You may have noticed our site experienced technical difficulties Wednesday. We sincerely apologize for any inconvenience this may have caused you but want you to know our site is back to 100%!
The good news: We want to make up for it. So we're offering you a coupon good for 10% off any order good now through Thursday, October 25, only!
To accept our offer simply enter coupon code OOPS at checkout to redeem your additional 10% savings. — Your friends at Bike Nashbar
J.C. Penney is e-mail star of that '70s show
We're not sure where this started, but it's making the e-mail rounds and wound up in our inbox more than once. The message starts out:
Last weekend I put an exhaust fan in the ceiling for my wife's grandfather. While my wife's brother and I were fitting the fan in between the joists, we found something under the insulation. What we found was this: A JC Penney catalog from 1977…
The e-mail goes on to humorously highlight some of the '70s fashions, from polyester suits and his-and-hers Western shirts to a barrel-themed dining set and a lime-green shag toilet tank cozy. Shown here are just a few of our favorite fashion ensembles. Younger folk might think this catalog is an urban myth — surely no one ever wore such hideous styles. But sadly, we remember them well…
It's no secret, Victoria is sorry
We detailed last month a Multichannel Merchant staffer's lackluster experience with a Victoria's Secret order caused by the cataloger's August distribution center upgrade. Another MCM staff member and regular Victoria's Secret customer forwarded this Oct. 9 e-mail from the women's apparel and lingerie merchant:
Dear Valued Customer,
I know that we have disappointed you in recent months as a result of our Distribution Center move, and I want to sincerely apologize on behalf of our entire organization. This shopping experience is clearly not up to our standards, and even more concerning to me, not up to your expectations.
I know this has caused frustration and major inconvenience to the people we care about most, you. I want to assure you that we are literally working around the clock to resolve these issues.
In the meantime, nothing is more important to me than regaining your trust. To show our appreciation for your loyalty and patience, please accept this offer of $25 off your next online or catalogue purchase. Just enter [offer code] and your certificate number during checkout or mention when placing a phone order.
Again, please accept my sincere apology on behalf of Victoria's Secret Direct. It is my hope that you grant us the opportunity to serve you again in the future. Sincerely, Pia Ferrario CEO, Victoria's Secret Direct
