Spread the Christmas cheer with top class customer service
Looking beyond more traditional customer channels, retailers should also take time to consider how they can provide customer support through other channels this Christmas, such as social media and web chat. Although virtual, customers expect the same level of service through these channels, so make sure you are able to meet their expectations by clearly outlining what times staff are available to answer questions and how quickly they can expect to receive a response.
As one of the busiest times of the year, it’s highly likely you will need some extra help. While many temporary workers will only be working for you for a few weeks, it’s important that they are fully equipped to deliver the same customer experience that you expect from your permanent staff, regardless of whether they are providing assistance in-store, over the phone or on the web.
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