BEIJING, May 13, 2016 /PRNewswire/ — The Customer Service and Trust and Safety teams at DHgate.com release their recommended best practices for buyers purchasing goods from cross-border e-commerce marketplaces, in order to promote a positive importing experience. Below are the steps we recommend that a buyer takes before making a purchase.
1. CHECK THE SELLER INFORMATION, INSPECT REVIEWS AND PAST TRANSACTIONS
Checking reviews and comments from past buyers, and the amount of transactions that a seller has conducted on the platform can provide a concrete idea of the seller’s credibility and performance. For example, on DHgate.com, buyers specifically rate sellers in four categories: items as described, communication, delivery time, and shipping charges. We always recommend that buyers select sellers with positive reviews.
2. CHECK THE RANK OF THE SELLER
For example, DHgate.com ranks sellers who conduct business on their platform and place them into three categories, in descending order they are: Top Merchant, Premium Merchant, and Standard Merchant. If a seller does not have a rank, then they have not yet qualified to become a Top, Premium, or Standard Merchant. Top and Premium Merchants have established themselves as credible by realizing a large amount of transactions and have received positive reviews from most of those transactions, and are therefore more likely to provide higher quality products and service.
Please keep in mind that the number of transactions conducted by a seller makes the seller’s rating more reliable. The more transactions a seller has, the more that are factored into their rank, therefore a seller with a positive rank who has conducted a lot of transactions is more significant than a seller with a high rank with few reviews.
Dhgate.com actually provides a product search feature that causes search results to appear in descending order based on the seller’s rank. Just check the “Customer Review” box when searching for products.
3. REVIEW THE ITEM DESCRIPTION SECTION
DHgate.com recommends that all buyers review the “Item Description” area to confirm product details. This section includes: “Item specifics,” which will provide the condition, quantity per order, sizes, and other information specific to the product; “Returns and refund guarantee details” which detail the rules specific to the seller; and lastly “Description,” which provides the product description, the item code, the actual product name, the weight and other specifics.
4. REVIEW THE SHIPPING INFORMATION
To promote clear understanding, DHgate.com recommends that buyers always confirm the cost to ship the product and the time it will take for the products to arrive. For example, on DHgate.com, the “Shipping Cost” area will provide the estimated delivery time and different costs depending order sizes. The “Shipping Time and Cost” area allows you to select the exact shipping services you want (American and Chinese providers), their prices, and estimated delivery times.
5. UNDERSTAND HOW DISPUTES ARE RESOLVED ON THE PLATFORM
DHgate.com recommends that all buyers fully understand the customer service procedures, and how disputes are resolved on the cross-border e-commerce platform they are using. On DHgate.com, that information can be found from the following links: Return and Refund Policy; Mediation; After Sales Services.
6. CONTACT THE SELLER
If buyers want more detailed information about an item, or if they want a definite guarantee about a product’s material, size, or production process, DHgate.com suggests that they contact the seller directly through a messaging system or online chat. If you are using DHgate.com, a record of all conversations is kept by the dispute resolution team.
DHgate.com is the first to market and the biggest transactional cross border B2B e-commerce marketplace in China. We aim to provide global buyers with quality products at competitive prices. Founded in 2004, DHgate.com has approximately 10 million global buyers from 230 countries and regions, with 1.2 million global sellers offering 33 million products. DHgate.com’s business enables buyers to directly access global manufacturers of the world’s top brands with rich product selections. DHgate.com is an all-in-one platform with integrated services for international logistics, cross border payments, internet financing, etc. DHgate.com’s US product distribution warehouses allow for 24 hour delivery and convenient product returns & refunds, bringing great convenience to buyers at http://www.dhgate.com.