Operations Summit



Channel Integration ARCHIVE

No Offense: Brands Need to Embrace the “Unpopular”  Sep 20, 2012 4:12 PM By Jim Tierney

Erika Napoletano, whose titles with consultancy RHW Media include author, blogger and Head Redhead, pulls no punches when it comes to embracing unpopular

How Filson Leverages its Heritage  Sep 20, 2012 3:59 PM By Erin Lynch

So many people have donated original photographs depicting men in Filson gear exploring the Pacific northwest at the turn of the century that they have ended up back on a newly redesigned catalog cover or in a marketing email blasts or website.

Bridging the Gap Between Online and Offline Marketing  Sep 17, 2012 6:30 PM By Kelsey Cox

We might be in an age where everyone has a Facebook, Twitter and an Internet connection, but that doesn’t mean we should disregard offline marketing. New research that has been visualized by Infosys show some interesting correlations that have been made regarding the relationship between online and offline marketing.

Prepare For Crosschannel Consumers Before Black Friday  Sep 15, 2012 1:10 AM By Dan Dufault

Before Black Friday, merchants must employ mobile strategies and technology to adapt to their customer base and learn what will help their business grow as well as giving them a leg up on the competition.

Nordstrom: Retailers Need a Focus on Customer Engagement  Sep 13, 2012 9:57 PM By Erin Lynch

Speaking Tuesday at the National Retail Federation

Pay Attention to Channel Attribution This Holiday Season  Sep 13, 2012 2:22 AM By MCM staff

Ice.com founder Pinny Gniwisch shares his holiday tip for 2012: Here’s why Gniwisch says you need to pay attention to channel attribution.

Frederick’s of Hollywood Revamps Image with Harriett Brand  Sep 13, 2012 12:21 AM By Jim Tierney

Tracy McCourt, vice president of marketing and digital commerce for legendary lingerie and apparel merchant Frederick’s of Hollywood, said the 66-year-old company wanted to revamp its image. Enter the new Harriett brand, which launched Sept. 4.

Jerry Storch: Bricks and Mortar Stores Not Dead  Sep 12, 2012 10:34 AM By Erin Lynch

In his keynote address at the National Retail Federation’s Shop.org Summit in Denver, Storch debunked the myth that Internet shopping means the demise of the brick and mortar store due to the fact that traditional retail stores just don

Memo to Employers: Empower Your Employees  Sep 11, 2012 1:42 AM By Jim Tierney

Employers must empower their employees to reap excellent customer satisfaction, according to an employee engagement study conducted by Maritz Research.

4 Tips for Building a Subscriber Profile  Sep 06, 2012 4:26 PM By Jim Davidson

Asking a customer for too much information could result in purchase or opt-in abandonment. Let

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